Which works better for small vs large Salesforce AppExchange stores?

Metaswitch Click-to-Dial for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx aligns more with early-stage and growth-mode stores (156 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Metaswitch Click-to-Dial for Salesforce and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Migration support varies by app and category. Metaswitch Click-to-Dial for Salesforce and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Metaswitch Click-to-Dial for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Metaswitch vs Unaric Voice – CTI — Salesforce

Metaswitch Click-to-Dial for Salesforce vs Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

Side-by-side comparison · 24 data points

Metaswitch Click-to-Dial for Salesforce

1.0·1reviews

Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.

Shopifyfree

Change

1. Listing metadata

Field-level data

	Metaswitch Click-to-Dial for Salesforce	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx
Tagline	“Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.”248 chars	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars
Description	758 / 2000 chars38% used	1192 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	VersatileCapitalist, Inc	Unaric

At a glance

9 metrics · auto-computed

Feature comparison between Metaswitch Click-to-Dial for Salesforce and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx
Metric	Metaswitch Click-to-Dial for Salesforce	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx
Rating	1.0 ★	★ 5.0 ★
Total reviews	1	★ 156
Free plan	★ Yes	—
Pricing	free	paid
Built for Shopify	—	—
Pricing tiers	—	2 tiers
Listed features	3	★ 7
Languages	1 supported	16 supported
Listed since	May 2012	Aug 2011

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Metaswitch Click-to-Dial for Salesforce's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Metaswitch Click-to-Dial for Salesforce offers a free tier (free) while Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx has the larger user base (156 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Metaswitch Click-to-Dial for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx; mid-market and enterprise merchants with specific feature requirements should evaluate both — Metaswitch Click-to-Dial for Salesforce's 1-review base may include the workflow context that matches your specific use case better than Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Metaswitch Click-to-Dial for Salesforce audit • Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx audit

Listed	May 16, 2012	August 11, 2011

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Metaswitch Click-to-Dial for Salesforce	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx
telephony	Not ranked	#1
service cloud voice	Not ranked	#1
keeping teams	Not ranked	#1

9. App details

Long-form description · keyword frequency

Metaswitch Click-to-Dial for Salesforce

Metaswitch Salesforce Click-to-Dial requires that your telephone service is provided by a service provider that has deployed Metaswitch EAS equipment. Metaswitch Salesforce Click-to-Dial is the only tool that works extensively from a Salesforce perspective. Nothing separate to install, maintain, or relearn. It's agent and administrator ready! Works from anywhere! PC/Mac with internet access, all popular browsers, plus a phone or SIP client and your Salesforce and CommPortal credentials. That's all you need to get started. Easily re-brand the application to your corporate images, or as a service provider reselling Salesforce + Metaswitch integrated solutions. Download it today. It just takes a few clicks, all fully explained in the user guide

Top keywords

salesforce5×4.55%
metaswitch4×3.64%
service3×2.73%
click-to-dial2×1.82%
metaswitch salesforce2×1.82%
metaswitch salesforce click-to-dial2×1.82%
provider2×1.82%
salesforce click-to-dial2×1.82%
service provider2×1.82%
works2×1.82%

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%

Frequently asked

Common questions about this comparison

Is Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx cheaper?

Metaswitch Click-to-Dial for Salesforce is the cheaper option — it offers a free plan (free). Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx has the higher average rating (5.0★ from 156 reviews) compared to Metaswitch Click-to-Dial for Salesforce (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

It depends on what you're optimizing for. Metaswitch Click-to-Dial for Salesforce fits better if you prioritize broader integrations; Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx has more onboarding documentation maturity (156 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Metaswitch Click-to-Dial for Salesforce vs Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

Metaswitch Click-to-Dial for Salesforce

1. Listing metadata

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Metaswitch Click-to-Dial for Salesforce · 0 changes

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx · 1 changes

9. App details

Frequently asked

Is Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx cheaper?

Which has better reviews, Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Should I choose Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

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