Knowledge Base Dashboards & Reports
The package contains reports that help you analyze various usage metrics for your Salesforce Knowledge articles, such as which articles are most popular according to views and ratings, how many articles have been created, updated, or published recently and by which user, how frequently the knowledge base is being searched, and which articles are associated with cases. If the packaged reports don't provide what you need, create your own custom reports using the Knowledge custom report types. All Salesforce Knowledge organizations have five custom report types to choose from. The three packaged dashboards display charts or components that correspond with packaged reports so that you can assess the usage for your knowledge base at a glance. You can also create a custom dashboard to use any custom reports you may have created.
Top keywords
- custom5×3.79%
- knowledge5×3.79%
- reports5×3.79%
- articles4×3.03%
- packaged3×2.27%
- base2×1.52%
- created2×1.52%
- custom report2×1.52%
- custom report types2×1.52%
- custom reports2×1.52%
- knowledge base2×1.52%
- packaged reports2×1.52%
Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
