Knowledge Base Dashboards & Reports for Salesforce AppExchange
Knowledge Base Dashboards & Reports is the #49 ranked agent productivity app on Salesforce, with a 3.8 average rating from 22 reviews, with a free plan available, as of July 9, 2026.
Knowledge Base Dashboards & Reports is a Salesforce AppExchange app by Salesforce Labs. With a rating of 3.8★ from 22 reviews, it currently ranks #49 in the Agent Productivity category.
AppRanks data: Knowledge Base Dashboards & Reports ranks #49 in Agent Productivity on Salesforce AppExchange, placing it in the top 17% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Knowledge Base Dashboards & Reports is a mixed-rating Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 22 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (3.8★) — read recent low-star reviews before committing
- −Limited review base (22) — ratings can shift significantly with new feedback
Looking to switch from Knowledge Base Dashboards & Reports?
See Knowledge Base Dashboards & Reports's alternatives ranked by audit score, rating, and review velocity.
About Knowledge Base Dashboards & Reports
How Knowledge Base Dashboards & Reports works
The package contains reports that help you analyze various usage metrics for your Salesforce Knowledge articles, such as which articles are most popular according to views and ratings, how many articles have been created, updated, or published recently and by which user, how frequently the knowledge base is being searched, and which articles are associated with cases.
If the packaged reports don't provide what you need, create your own custom reports using the Knowledge custom report types. All Salesforce Knowledge organizations have five custom report types to choose from.
The three packaged dashboards display charts or components that correspond with packaged reports so that you can assess the usage for your knowledge base at a glance. You can also create a custom dashboard to use any custom reports you may have created.
Key features
- Use the packaged reports to analyze various usage metrics
- Use the dashboards to monitor the knowledge base at a glance
Category rankings
As of Jul 9, 2026- Agent Productivity#49of 306Top 17%
- Customer Service#192of 1,105Top 18%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Knowledge Base Dashboards & Reports ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- 1.articleRank #12
- Rank #12
Competitors & alternatives
Knowledge Base Dashboards & Reportsdoesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Knowledge Base Dashboards & Reports?
Knowledge Base Dashboards & Reports is an app for Salesforce. It currently holds a 3.8-star rating from 22 merchant reviews, and it has been listed on the marketplace since 2010. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Knowledge Base Dashboards & Reports free?
Knowledge Base Dashboards & Reports offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Knowledge Base Dashboards & Reports?
Knowledge Base Dashboards & Reports is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Knowledge Base Dashboards & Reports rank on Salesforce?
Knowledge Base Dashboards & Reports currently sits at position #49 in the Agent Productivity category on Salesforce. That places it in the top 16% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Knowledge Base Dashboards & Reports integrate with?
Knowledge Base Dashboards & Reports lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.