Can I migrate data between PIIT Viper - ITIL Help Desk and Cadalys Service Management®?

Migration support varies by app and category. PIIT Viper - ITIL Help Desk and Cadalys Service Management® both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from PIIT Viper - ITIL Help Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

PIIT Viper - ITIL vs Cadalys Service — Salesforce

PIIT Viper - ITIL Help Desk vs Cadalys Service Management®

Side-by-side comparison · 24 data points

PIIT Viper - ITIL Help Desk

4.0·4reviews

PIIT Viper is a full IT Help Desk application for Problem/Incident Management. Built natively on Force.com, PIIT Viper addresses ITIL volume four, Service Operation, and integrates best practices of Kepner-Tregoe and Knowledge Centered Support (KCS).

Shopifypaid

Change

1. Listing metadata

Field-level data

	PIIT Viper - ITIL Help Desk	Cadalys Service Management®
Tagline	“PIIT Viper is a full IT Help Desk application for Problem/Incident Management. Built natively on Force.com, PIIT Viper addresses ITIL volume four, Service Operation, and integrates best practices of Kepner-Tregoe and Knowledge Centered Support (KCS).”250 chars	“Built entirely on the Salesforce platform, Cadalys Service Management® delivers out-of-the-box ITIL processes for any service delivery function, from internal IT and HR help desks for employees to external customer-facing operations that serve clients.”252 chars
Description	1196 / 2000 chars60% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	enru	enja
Platforms	Shopify	Shopify
Developer	Stone Cobra	Cadalys, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between PIIT Viper - ITIL Help Desk and Cadalys Service Management®
Metric	PIIT Viper - ITIL Help Desk	Cadalys Service Management®
Rating	4.0 ★	★ 5.0 ★
Total reviews	4	★ 10
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	3	3
Languages	2 supported	2 supported
Listed since	Jun 2010	Nov 2020

Listed	June 16, 2010	November 23, 2020

Last updated	—	—

Keyword	PIIT Viper - ITIL Help Desk	Cadalys Service Management®
workflow	Not ranked	#87

9. App details

Long-form description · keyword frequency

PIIT Viper - ITIL Help Desk

PIIT Viper is a full featured IT Help Desk application to facilitate efficient Problem and Incident Management. As the front-line tool for the IT Help Desk, PIIT Viper focuses on the speed and proficiency of managing Incidents to restore normal service operation as quickly as possible. Preventing the recurrence of Incidents using robust Problem Management improves Help Desk service levels. Advanced root cause analysis and problem resolution techniques allow Known Errors to be documented and proactively communicated. Instant mobile device notifications keep your IT Help Desk engaged with all critical issues and updates. PIIT Viper addresses the requirements of ITIL volume four, Service Operation, including the best practices for Problem Management, Incident Management and Knowledge Management. PIIT Viper leverages Stone Cobra’s integration of ITIL recommended KT Resolve methodology for rational troubleshooting & problem solving. Also integrated inside PIIT Viper is the best practice Knowledge Centered Support (KCS) utilizing Salesforce Knowledge. PIIT Viper improves first-time-fix rates, mean time-to-restore service, mean time-to-resolution and other Key Performance Indicators.

Top keywords

piit6×3.64%
piit viper6×3.64%
viper6×3.64%
management5×3.03%
problem5×3.03%
desk4×2.42%
service4×2.42%
knowledge3×1.82%
improves2×1.21%
incident2×1.21%
incident management2×1.21%
incidents2×1.21%

Cadalys Service Management®

Our purpose-built ITSM app was designed with ITIL standards from day one, leveraging the Salesforce platform to provide seamless configuration, ease-of-use and flexibility without the expense and burden of relying on other platforms. Deploy in your existing instance or a separate org - your choice. Service Catalog: quickly customize and manage your service offerings to your employees, customers, and partners to provide superior value CMDB: Manage all assets (IT and non-IT, and the relationships between them) to run your business in one place Incident Management: Minimize disruptions with powerful routing, workflow, and collaboration capabilities that will help ensure your users get back to work quickly Problem Management: Bring together your team’s collective knowledge to quickly identify, address and prevent future incidents Change Enablement: Assess risks and manage a change schedule for timing, urgency and cost of fixing common problems Monitoring & Event Management: Record, report and respond to state changes. Insight Engine: Leverage Salesforce’s powerful reports and dashboards to give teams and leadership the insights needed to provide superior service more efficiently

Top keywords

management3×1.73%
provide3×1.73%
quickly3×1.73%
service3×1.73%
change2×1.16%
provide superior2×1.16%
salesforce2×1.16%
superior2×1.16%

Frequently asked

Common questions about this comparison

Is PIIT Viper - ITIL Help Desk or Cadalys Service Management® cheaper?

Both PIIT Viper - ITIL Help Desk and Cadalys Service Management® offer paid plans only. PIIT Viper - ITIL Help Desk starts at paid; Cadalys Service Management® starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, PIIT Viper - ITIL Help Desk or Cadalys Service Management®?

Cadalys Service Management® has the higher average rating (5.0★ from 10 reviews) compared to PIIT Viper - ITIL Help Desk (4.0★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose PIIT Viper - ITIL Help Desk or Cadalys Service Management®?

It depends on what you're optimizing for. PIIT Viper - ITIL Help Desk fits better if you prioritize broader integrations; Cadalys Service Management® is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, PIIT Viper - ITIL Help Desk or Cadalys Service Management®?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Cadalys Service Management® has more onboarding documentation maturity (10 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

PIIT Viper - ITIL Help Desk typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Cadalys Service Management® aligns more with early-stage and growth-mode stores (10 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

PIIT Viper - ITIL Help Desk vs Cadalys Service Management®

PIIT Viper - ITIL Help Desk

1. Listing metadata

Cadalys Service Management®

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

PIIT Viper - ITIL Help Desk · 1 changes

Cadalys Service Management® · 3 changes

9. App details

Frequently asked

Is PIIT Viper - ITIL Help Desk or Cadalys Service Management® cheaper?

Which has better reviews, PIIT Viper - ITIL Help Desk or Cadalys Service Management®?

Should I choose PIIT Viper - ITIL Help Desk or Cadalys Service Management®?

Which is faster to set up, PIIT Viper - ITIL Help Desk or Cadalys Service Management®?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between PIIT Viper - ITIL Help Desk and Cadalys Service Management®?