Cadalys Service Management® for Salesforce AppExchange
Cadalys Service Management® is the #23 ranked it management app on Salesforce, with a 5.0 average rating from 10 reviews, as a paid app, as of Jul 15, 2026.
Cadalys Service Management® is a Salesforce AppExchange app by Cadalys, Inc.. With a rating of 5.0★ from 10 reviews, it currently ranks #23 in the It Management category.
AppRanks data: Cadalys Service Management® ranks #23 in It Management on Salesforce AppExchange, placing it in the top 24% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Cadalys Service Management® is a category-leading Salesforce app with a limited review volume. It is listed in the It Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Cadalys, Inc. — established developer track record
Cons
- −Limited review base (10) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Cadalys Service Management®
How Cadalys Service Management® works
Our purpose-built ITSM app was designed with ITIL standards from day one, leveraging the Salesforce platform to provide seamless configuration, ease-of-use and flexibility without the expense and burden of relying on other platforms. Deploy in your existing instance or a separate org - your choice.
Service Catalog: quickly customize and manage your service offerings to your employees, customers, and partners to provide superior value
CMDB: Manage all assets (IT and non-IT, and the relationships between them) to run your business in one place
Incident Management: Minimize disruptions with powerful routing, workflow, and collaboration capabilities that will help ensure your users get back to work quickly
Problem Management: Bring together your team’s collective knowledge to quickly identify, address and prevent future incidents
Change Enablement: Assess risks and manage a change schedule for timing, urgency and cost of fixing common problems
Monitoring & Event Management: Record, report and respond to state changes.
Insight Engine: Leverage Salesforce’s powerful reports and dashboards to give teams and leadership the insights needed to provide superior service more efficiently
Key features
- Fast and easy to configure, deploy and use in your existing Salesforce org or separate org with seamless ITSM/ITIL features
- Flexible, scalable approach to ITIL best practices that can be applied both internally to support employees and externally to service customers
- Powerful, mature, and scalable CMDB drives insight and excellent in delivery throughout the enterprise.
Category rankings
As of Jul 15, 2026- It Management#23of 96Top 24%
- Human Resources#32of 154Top 21%
- Enterprise Resource Planning#93of 428Top 22%
- Customer Service#229of 1,110Top 21%
- It And Administration#338of 1,462Top 24%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Cadalys Service Management® ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- 1.workflowRank #87
Competitors & alternatives
Cadalys Service Management® doesn't have curated competitor matchups yet. Other tracked it management apps on Salesforce:
Frequently asked questions
What is Cadalys Service Management®?
Cadalys Service Management® is an app for Salesforce. It currently holds a 5.0-star rating from 10 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the It Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Cadalys, Inc.
Is Cadalys Service Management® free?
Cadalys Service Management® does not offer a permanent free plan on Salesforce. Pricing starts at 73, and the listed tiers are List Price. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Cadalys Service Management®?
Cadalys Service Management® is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the It Management category on Salesforce.
Where does Cadalys Service Management® rank on Salesforce?
Cadalys Service Management® currently sits at position #23 in the It Management category on Salesforce. That places it in the top 24% of 96 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Cadalys Service Management® integrate with?
Cadalys Service Management® lists 4 integrations on its Salesforce marketplace page. The most prominent are Experience Cloud, Financial Services Cloud, Government Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Cadalys Service Management® support?
Cadalys Service Management® declares support for 2 languages on its Salesforce marketplace listing: en, ja. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.