Side-by-side comparison · 24 data points
Protect critical Salesforce data and metadata with automated, daily backup and fast restore of lost, deleted or overwritten data and metadata including objects, attachments, reports, customizations, Chatter. Click Get it Now for a free 14-day trial.
| Spanning Backup for Salesforce | Cadalys Service Management | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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Built entirely on the Salesforce platform, Cadalys Service Management® delivers out-of-the-box ITIL processes for any service delivery function, from internal IT and HR help desks for employees to external customer-facing operations that serve clients.
| Metric | Spanning Backup for Salesforce | Cadalys Service Management |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 67 | 10 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | — | 1 tier |
| Listed features | 3 | 3 |
| Languages | 1 supported | 2 supported |
| Listed since | Mar 2014 | Nov 2020 |
Cadalys Service Management edges out Spanning Backup for Salesforce on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Spanning Backup for Salesforce at paid, Cadalys Service Management at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Cadalys Service Management; mid-market and enterprise admins with specific feature requirements should evaluate both — Spanning Backup for Salesforce's 67-review base may include the workflow context that matches your specific use case better than Cadalys Service Management's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Spanning Backup for Salesforce audit • Cadalys Service Management audit
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| Keyword | Spanning Backup for Salesforce | Cadalys Service Management |
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| automated daily backup | #1 | Not ranked |
| metadata with automated | #1 | Not ranked |
| automated daily | #1 | Not ranked |
| service management | Not ranked | #12 |
| workflow | Not ranked | #87 |
Both Spanning Backup for Salesforce and Cadalys Service Management offer paid plans only. Spanning Backup for Salesforce starts at paid; Cadalys Service Management starts at paid. Compare the per-tier features in the Pricing section above before committing.
Cadalys Service Management has the higher average rating (5.0★ from 10 reviews) compared to Spanning Backup for Salesforce (4.7★ from 67 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Cadalys Service Management holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Spanning Backup for Salesforce has the deeper published review base (67 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Spanning Backup for Salesforce typically suits early-stage and growth-mode teams based on its published review base (67 reviews). Cadalys Service Management typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Spanning Backup for Salesforce and Cadalys Service Management both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cadalys Service Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.