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By Stone Cobra
PIIT Viper - ITIL Help Desk is the #50 ranked it management app on Salesforce, with a 4.0 average rating from 4 reviews, as a paid app, as of May 30, 2026.
PIIT Viper - ITIL Help Desk is a Salesforce AppExchange app by Stone Cobra. With a rating of 4.0★ from 4 reviews, it currently ranks #50 in the It Management category.
AppRanks data: PIIT Viper - ITIL Help Desk ranks #50 in It Management on Salesforce AppExchange, placing it in the top 53% of that category.
Generated from live marketplace data — refreshed daily
PIIT Viper - ITIL Help Desk is a well-rated Salesforce app with a limited review volume. It is listed in the It Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
PIIT Viper is a full featured IT Help Desk application to facilitate efficient Problem and Incident Management. As the front-line tool for the IT Help Desk, PIIT Viper focuses on the speed and proficiency of managing Incidents to restore normal service operation as quickly as possible. Preventing the recurrence of Incidents using robust Problem Management improves Help Desk service levels. Advanced root cause analysis and problem resolution techniques allow Known Errors to be documented and proactively communicated. Instant mobile device notifications keep your IT Help Desk engaged with all critical issues and updates.
PIIT Viper addresses the requirements of ITIL volume four, Service Operation, including the best practices for Problem Management, Incident Management and Knowledge Management. PIIT Viper leverages Stone Cobra’s integration of ITIL recommended KT Resolve methodology for rational troubleshooting & problem solving. Also integrated inside PIIT Viper is the best practice Knowledge Centered Support (KCS) utilizing Salesforce Knowledge. PIIT Viper improves first-time-fix rates, mean time-to-restore service, mean time-to-resolution and other Key Performance Indicators.
Track daily rank changes, category shifts, and position volatility.
PIIT Viper - ITIL Help Desk doesn't have curated competitor matchups yet. Other tracked it management apps on Salesforce:
PIIT Viper - ITIL Help Desk ranks #50 of 95 apps in the It Management category, placing it in the top 53% of the listing.
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PIIT Viper - ITIL Help Desk is an app for Salesforce. It currently holds a 4.0-star rating from 4 merchant reviews, and it has been listed on the marketplace since 2010. It is listed under the It Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Stone Cobra.
PIIT Viper - ITIL Help Desk does not offer a permanent free plan on Salesforce. Pricing starts at paid. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
PIIT Viper - ITIL Help Desk is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the It Management category on Salesforce.
PIIT Viper - ITIL Help Desk currently sits at position #50 in the It Management category on Salesforce. That places it in the top 53% of 95 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
PIIT Viper - ITIL Help Desk declares support for 2 languages on its Salesforce marketplace listing: en, ru. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.
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