PIIT Viper - ITIL Help Desk vs 360 SMS App

PIIT Viper is a full featured IT Help Desk application to facilitate efficient Problem and Incident Management. As the front-line tool for the IT Help Desk, PIIT Viper focuses on the speed and proficiency of managing Incidents to restore normal service operation as quickly as possible. Preventing the recurrence of Incidents using robust Problem Management improves Help Desk service levels. Advanced root cause analysis and problem resolution techniques allow Known Errors to be documented and proactively communicated. Instant mobile device notifications keep your IT Help Desk engaged with all critical issues and updates. PIIT Viper addresses the requirements of ITIL volume four, Service Operation, including the best practices for Problem Management, Incident Management and Knowledge Management. PIIT Viper leverages Stone Cobra’s integration of ITIL recommended KT Resolve methodology for rational troubleshooting & problem solving. Also integrated inside PIIT Viper is the best practice Knowledge Centered Support (KCS) utilizing Salesforce Knowledge. PIIT Viper improves first-time-fix rates, mean time-to-restore service, mean time-to-resolution and other Key Performance Indicators.

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.