Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE (5.0★, 48 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 48), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE aligns more with early-stage and growth-mode stores (48 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Email, Outlook/Gmail — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Email, Outlook/Gmail

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Email, Outlook/Gmail
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“⭐ 5.0 - The Complete Email Solution for Salesforce. One app for everything email in Salesforce. ✅ Record Inbox - Email-to-Case, EAC Alternative & Visibility ✅ Global Inbox - Shared Inbox, Team Email & Queues ✅ Mass Email Campaigns, Automation & Templates”255 chars
Description	1144 / 2000 chars57% used	1194 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	GOAT Email
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC \| CORE
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	48
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	May 2010	Sep 2024

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI and Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE offers a free tier (free) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 48), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE audit

Last updated	—	—

3. Features

As listed by each developer

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

Email, Outlook/Gmail

✅ OUTLOOK & GMAIL SYNC ✔ Outlook Compatible ✔ Gmail Compatible ✔ Personal & Shared Mailboxes ✔ Inbound & Outbound Email Sync ✔ Email Attachments Sync ✔ Unified Email Experience ✔ Multi-Mailbox Support
✅ EMAIL HISTORY & VISIBILITY ✔ Complete Email History ✔ Email Visibility on Records ✔ Customer Communication History ✔ Email Activity Timeline ✔ Team Email Visibility ✔ Shared Communication Records ✔ Email Search & Access
✅ EAC ALTERNATIVE ✔ Alternative to Einstein Activity Capture ✔ Native Email Storage ✔ Email Reporting & Analytics ✔ Email Attachments in Salesforce ✔ Long-Term Email History ✔ Salesforce Automation Support ✔ Complete Email Visibility
✅ RECORD INBOX ✔ Email-to-Case Workflows ✔ Record-Based Email Management ✔ Email Tracking on Any Record ✔ Full Email Threads ✔ Customer Communication Visibility ✔ Email Ownership ✔ Standard & Custom Objects
✅ GLOBAL INBOX ✔ Shared Inbox Management ✔ Team Email Collaboration ✔ Queue-Based Communication ✔ Email Assignment & Routing ✔ Shared Mailbox Visibility ✔ Team Ownership ✔ Customer Service Operations
✅ EMAIL AUTOMATION ✔ Smart Inbox Rules ✔ Automated Email Routing ✔ Follow-Up Automation ✔ Predefined Email Content ✔ Email Formula Expressions ✔ Workflow Automation ✔ Queue Assignment Rules
✅ EMAIL TEMPLATES & PERSONALIZATION ✔ Cross Object Merge Fields ✔ Lightning Email Templates ✔ Classic Email Templates ✔ Dynamic Personalization ✔ Email Template Automation ✔ Multi-Level Merge Fields ✔ Template Usage Analytics
✅ CUSTOM OBJECT EMAIL MANAGEMENT ✔ Email on Any Custom Object ✔ Cross Object Email Automation ✔ Related Record Context ✔ Email History on Custom Objects ✔ Record-Specific Email Experiences ✔ Custom Object Visibility ✔ Multi-Level Relationships
✅ EMAIL SECURITY & GOVERNANCE ✔ Team & Queue Access Control ✔ Email Audit Trail ✔ Data Residency Inside Salesforce ✔ Phishing Email Management ✔ Communication Governance ✔ Secure Internal Communication ✔ Secure External Communication

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Email, Outlook/Gmail
contact	#103	#9

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Email, Outlook/Gmail

Constantly switching between Outlook, Gmail, and Salesforce? GOAT Email Core provides the foundation for Outlook & Gmail Sync, Email History, Email Visibility, Shared Mailboxes, and Customer Communication Management inside Salesforce. Keep inbound and outbound emails connected to your CRM, maintain complete Email History, and improve visibility across customer communication. GOAT Email helps teams manage email directly inside Salesforce while reducing dependency on external inboxes. Whether you prefer Record Inbox or a Shared Inbox experience, GOAT Email supports Email-to-Case workflows, Shared Mailboxes, Team Email, Customer Communication, and Outlook/Gmail integration. Alternative to Einstein Activity Capture (EAC), Email Attachments, Native Email Storage, and Email Reporting. Record Inbox: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000FgsJcUAJ Global Inbox: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000Hcc7TUAR Install GOAT Email Core first, then choose Record Inbox or Global Inbox as your preferred email experience. Contact [email protected] for installation assistance. Get started today with a free trial.

Top keywords

email13×8.61%
inbox6×3.97%
salesforce5×3.31%
goat4×2.65%
goat email4×2.65%
com3×1.99%
communication3×1.99%
customer3×1.99%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Email, Outlook/Gmail

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Email, Outlook/Gmail

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

Email, Outlook/Gmail · 7 changes

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Email, Outlook/Gmail Email Sync, Native Email History, Secure Inbox & EAC | CORE?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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