Partner Contact Center Powered by Vonage vs Google Alerts News Feed

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

This package contains a lighting component called 'Google Alert RSS Feed' which you can drop into either an Application Homepage or a Record Detail Page. If placed on a Record Detail Page you can specify the field on that object that stores the URL to be referenced, so you could have different news for each Account / Opportunity record. The package includes a custom field that is added to the Account object to stores this information, but the component can reference your own fields created on other objects. This package builds on the work done in the Salesforce Labs RSS Viewer application.