Vonage Premier for vs Netomi Virtual Agent — Salesforce

Netomi Virtual Agent vs Vonage Premier for Salesforce Voice Contact Center and CTI

Side-by-side comparison · 24 data points

Netomi Virtual Agent

0.0·0reviews

The Netomi Virtual Agent for Salesforce Service Cloud empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies to turn customer service into a proactive and pervasive differentiator.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Netomi Virtual Agent
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“The Netomi Virtual Agent for Salesforce Service Cloud empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies to turn customer service into a proactive and pervasive differentiator.”231 chars
Description	1144 / 2000 chars57% used	1187 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Netomi
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Netomi Virtual Agent
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Netomi Virtual Agent
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Oct 2020

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Netomi Virtual Agent's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, Netomi Virtual Agent at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Netomi Virtual Agent's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Netomi Virtual Agent's 0-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Netomi Virtual Agent audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Netomi Virtual Agent
contact	#9	Not ranked
chatbot	#18	Not ranked
powerful forms	#49	Not ranked

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Netomi Virtual Agent

Seamlessly bring an AI-powered virtual agent into your workforce with our out-of-the-box integration. You’ll see agent productivity and customer satisfaction rise significantly, while key metrics like first response rate and average response time drop. Your virtual agent will resolve over 50% of your incoming cases in seconds, without human interaction. Your customers no longer have to wait for a response to service requests. Cases that are not automatically resolved by AI are seamlessly routed to your human agents. Our AI recommends responses which your agents can edit, approve or reject. It’s simple. Nothing changes for your team. Build a workforce multiplier, the smart way - Give time back to customers and agents so they can focus on more meaningful work - Get smarter and more attuned with your customers as your AI keeps learning - Deliver consistent resolutions across your customer base Listen and resolve — don’t merely respond - Earn your customers’ trust with respectful, friendly interactions through an AI platform that “listens” with NLU - Integrate with core business systems including E-commerce and CRM platforms for meaningful, personalized resolutions

Top keywords

ai4×2.19%
customers4×2.19%
agent3×1.64%
agents3×1.64%
response3×1.64%
cases2×1.09%
customer2×1.09%
human2×1.09%
meaningful

Frequently asked

Common questions about this comparison

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Netomi Virtual Agent cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Netomi Virtual Agent offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Netomi Virtual Agent starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Netomi Virtual Agent?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize rating consistency; Netomi Virtual Agent is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Netomi Virtual Agent?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Netomi Virtual Agent aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Netomi Virtual Agent vs Vonage Premier for Salesforce Voice Contact Center and CTI

Netomi Virtual Agent

1. Listing metadata

Vonage Premier for Salesforce Voice Contact Center and CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Vonage Premier for Salesforce Voice Contact Center and CTI · 3 changes

Netomi Virtual Agent · 1 changes

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Netomi Virtual Agent cheaper?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Netomi Virtual Agent?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Netomi Virtual Agent?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Netomi Virtual Agent?

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