Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). ID-Pal Identity Verification, KYC & AML for Salesforce aligns more with early-stage and growth-mode stores (4 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs ID-Pal Identity — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs ID-Pal Identity Verification, KYC & AML for Salesforce

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	ID-Pal Identity Verification, KYC & AML for Salesforce
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Verify customers and businesses directly within Salesforce using real-time KYC and AML screening. ID-Pal supports Agentforce-powered onboarding workflows with trusted identity and compliance automation.”202 chars
Description	1144 / 2000 chars57% used	1170 / 2000 chars59% used
Screenshots	—	—
Languages	en	arnlenfifr+12 more
Platforms	Shopify	Shopify
Developer	Vonage	ID-Pal

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and ID-Pal Identity Verification, KYC & AML for Salesforce
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	ID-Pal Identity Verification, KYC & AML for Salesforce
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	4
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	1 supported	17 supported
Listed since	May 2010	Feb 2022

Listed	May 22, 2010	February 22, 2022

Last updated	—	—

3. Features

As listed by each developer

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

ID-Pal Identity Verification, KYC & AML for Salesforce

NATIVE DEPLOYMENT: Deploy in minutes with a Salesforce-certified AppExchange package. Launch branded identity verification, KYC and onboarding journeys directly inside Salesforce with minimal technical effort and no external portals required.
AUTOMATE ONBOARDING: Accelerate onboarding and improve conversion rates with seamless identity verification workflows powered by biometric, document and database checks. Trigger verification automatically across Salesforce and Agentforce-driven journey
DIGITAL TRANSFORMATION: Support compliant digital onboarding with automated AML and KYC workflows, complete audit trails, and trusted identity verification signals that enable safer AI-driven customer operations inside Salesforce.
AGENTFORCE-READY IDENTITY VERIFICATION: Provide trusted identity and compliance signals to Agentforce AI agents before onboarding, customer servicing, or automated workflow actions are completed.
SINGLE SYSTEM OF RECORD: Keep customer identity, onboarding status, KYC outcomes and compliance records directly inside Salesforce for greater operational visibility and governance.
AUTOMATED AML & KYC WORKFLOWS: Trigger identity and business verification, sanctions screening, ownership insight, risk screening and customer due diligence checks automatically at key Salesforce workflow stages.
BRANDED CUSTOMER EXPERIENCES: Deliver seamless, mobile-friendly onboarding journeys fully branded to your organisation across web, app and Salesforce-powered experiences.
ENTERPRISE-GRADE SCALABILITY: Support onboarding requirements with configurable identity and business verification workflows across complex jurisdictions and regulatory environments.
RAPID APPEXCHANGE INTEGRATION: Deploy quickly through Salesforce AppExchange with a managed package designed for low-code implementation and rapid operational rollout.

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	ID-Pal Identity Verification, KYC & AML for Salesforce
contact	#49	#7

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

ID-Pal Identity Verification, KYC & AML for Salesforce

Deploy AI-powered onboarding and compliance workflows within the Salesforce AgentExchange ecosystem. ID-Pal is simple to use, easy to integrate and has zero access to customer data. It's tech-first approach offers digital transformation, fraud prevention, and regulatory compliance out-of-the-box. Instantly customize and deploy same day, with minimal technical effort. ID-Pal is also a certified IDSP for digital Right to Work and Right to Rent checks. Key Features: Advanced Document Fraud Detection: artificial intelligence and machine learning perform real-time rigorous technical checks to verify an identity document is real. Liveness Detection & Facial Matching: ID-Pal confirms that the person is present, is the true owner of the document and there is no evidence of manipulation. Address Verification: Verify name and address against multiple trusted databases. Full flexibility: Fully customisable to your business needs across any jurisdiction, customer type, and channel. You will need access to the ID-Pal platform in order to install and configure the application. Please contact [email protected] for more information prior to installation.

Top keywords

id-pal5×3.05%
document3×1.83%
access2×1.22%
address2×1.22%
checks2×1.22%
compliance2×1.22%
customer2×1.22%
deploy2×1.22%
detection

Frequently asked

Common questions about this comparison

Is Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and ID-Pal Identity Verification, KYC & AML for Salesforce offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; ID-Pal Identity Verification, KYC & AML for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and ID-Pal Identity Verification, KYC & AML for Salesforce (5.0★, 4 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize broader integrations; ID-Pal Identity Verification, KYC & AML for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Vonage Premier for Salesforce Voice Contact Center and CTI vs ID-Pal Identity Verification, KYC & AML for Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

ID-Pal Identity Verification, KYC & AML for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

ID-Pal Identity Verification, KYC & AML for Salesforce · 8 changes

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or ID-Pal Identity Verification, KYC & AML for Salesforce?

See full keyword rankings, install trends, and weekly alerts

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