Partner Contact Center Powered by Vonage vs Esna iLink

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Manage calls right from Salesforce Esna iLink is the communication tool to help you work more efficiently in Salesforce Sales Cloud and Service Cloud. Esna iLink integrates click-to-call, call management, call tracking and caller screen-pops right within Salesforce. With Esna, every incoming and outgoing call is automatically logged in Salesforce for you. For incoming calls, Esna’s searches Salesforce for the number of the incoming call and automatically opens up that caller’s record. Esna also detects the outgoing calls you make from Salesforce and logs those as well. Esna iLink provides full CTI compliance or softphone capabilities* and integrates with both IP and TDM based phone systems including Avaya, Cisco, ShoreTel, Alcatel-Lucent, Mitel, Iwatsu, Broadsoft and hundreds of other PBX systems. *varies by manufacturer For more information or to contact someone at Esna visit: http://www.esna.com/products/officelinx/salesforce/ Sales: sales@esna.com Support: techsupp@esna.com Contact Us: 800-565-ESNA, say “Sales”