Partner Contact Center Powered by Vonage vs Zebra Opportunity Scoring and Qualification Tool

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

The Zebra Qualification and Scoring Tool solves critical business issues that many companies face, such as: • Developing a comprehensive definition of the perfect prospect. • Focusing sales reps’ efforts on the best opportunities. • Allocating resources to deals with the greatest potential. • Establishing a formalized, consistent method to score a prospect’s value and status. • Implementing an approach to identify gaps in the sales process. • Enforcing consistency and discipline in sales forecasting. The Zebra Scoring and Qualification tool solves these problems by: 1. Qualifying opportunities 2. Closing gaps in the sales process 3. Bringing discipline and uniformity to the sales forecasting process