Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Concord Cloud Fax - Powerful and streamlined fax automation aligns more with early-stage and growth-mode stores (13 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Concord Cloud Fax - Powerful and streamlined fax automation?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and Concord Cloud Fax - Powerful and streamlined fax automation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Concord Cloud Fax - Powerful and streamlined fax automation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vonage Premier for vs Concord Cloud Fax — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Concord Cloud Fax - Powerful and streamlined fax automation

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Concord Cloud Fax - Powerful and streamlined fax automation
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.”172 chars
Description	1144 / 2000 chars57% used	1134 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Concord Technologies
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Concord Cloud Fax - Powerful and streamlined fax automation
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Concord Cloud Fax - Powerful and streamlined fax automation
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	13
Free plan	—	★ Yes
Pricing	paid	free_to_install
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	★ 4
Languages	1 supported	1 supported
Listed since	May 2010	Oct 2014

Last updated	—	—

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Concord Cloud Fax - Powerful and streamlined fax automation
health	#5	#12

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Concord Cloud Fax - Powerful and streamlined fax automation

Streamline fax processes Fax files within Salesforce easily. Relate faxes to any object. Include a standard or custom cover page. Configure mass faxing. Integrated document generation Integrate with Concord Documents app or other DocGen apps to auto generate a document based on a template and then fax it. Barcoding feature Tag outbound faxes with a barcode to auto associate when received and streamline fax processes. Easy to track View all of your sent and received faxes within Salesforce. Create list views as needed. See detailed sent fax status and extend processes using Salesforce. Integrate with Health Cloud Automatically add received faxes to Health Cloud Received Documents You must have an Concord Fax account to utilize this app. The app could take as little as 30 minutes to get up and running. Pricing: $50/month for the first toll free or local dedicated fax number $15/month each additional fax line $0.15 cents per fax page sent or received (volume discounts available) Note: The Concord Fax app is only available within the USA and Canada Previously A5 Fax Need Support? Reach out to [email protected]

Top keywords

fax11×5.91%
received5×2.69%
concord4×2.15%
faxes4×2.15%
processes3×1.61%
salesforce3×1.61%
sent3×1.61%
within3×1.61%
152×

Frequently asked

Common questions about this comparison

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation cheaper?

Concord Cloud Fax - Powerful and streamlined fax automation is the cheaper option — it offers a free plan (free_to_install). Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Concord Cloud Fax - Powerful and streamlined fax automation (5.0★, 13 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize broader integrations; Concord Cloud Fax - Powerful and streamlined fax automation is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 13), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Vonage Premier for Salesforce Voice Contact Center and CTI vs Concord Cloud Fax - Powerful and streamlined fax automation

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Concord Cloud Fax - Powerful and streamlined fax automation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

Concord Cloud Fax - Powerful and streamlined fax automation · 3 changes

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Concord Cloud Fax - Powerful and streamlined fax automation?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Concord Cloud Fax - Powerful and streamlined fax automation?