Partner Contact Center Powered by Vonage vs Fastcall CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Fastcall is a Salesforce-native CTI for calling and SMS on desktop and mobile. Your team can make and receive business calls, send texts, and capture communications in Salesforce and Salesforce Mobile—without moving between a separate telephony app and the CRM. Fastcall turns a user’s mobile phone into a connected Salesforce work device. Teams can route inbound and outbound mobile calls, record supported calls, and report on activity alongside desk-based communications, helping keep customer conversations visible in Salesforce. Fastcall also brings SMS into the Salesforce workflow. Messages can be sent from the customer context and logged as Salesforce activity, giving managers a clearer view of outreach, responses, and outcomes while reducing manual data entry. Built to look and work like Salesforce, Fastcall helps teams adopt calling and messaging in the interface they already use. The result is a Salesforce-first phone and SMS experience that keeps customer communication, activity history, and reporting connected across desktop and mobile.