Partner Contact Center Powered by Vonage vs Olark Live Chat

Side-by-side comparison

Partner Contact Center Powered by Vonage

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

salesforcepaid

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Olark Live Chat

3.8·6reviews

Experience the easiest way to boost your sales, solve issues and understand your customers. Great for sales agents and customer service representatives. Olark automatically creates Leads, Contacts, Cases and tracks all chats in Salesforce.

salesforcepaid

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At a glance

8 metrics · ★ = leads on this metric

Feature comparison between Partner Contact Center Powered by Vonage and Olark Live Chat
Metric	Partner Contact Center Powered by Vonage	Olark Live Chat
Rating	★ 4.9 ★	3.8 ★
Total reviews	★ 1k	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages

AppRanks verdict

Generated from live data on this page

The call

Partner Contact Center Powered by Vonage and Olark Live Chat each lead on different measured dimensions — pick by the one that matters most to you.

Where Partner Contact Center Powered by Vonage leads

Higher average rating: 4.9★ vs 3.8★.
More published reviews: 1,045 vs 6.

Where Olark Live Chat leads

Lower entry paid plan: $17 / user / month (USD) vs $50 / user / month (USD).
Available in more languages: 16 vs 1.

Pricing

Listed entry pricing: Partner Contact Center Powered by Vonage at paid, Olark Live Chat at paid. See the plans table for what each tier includes.

How this is generated

Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Partner Contact Center Powered by Vonage audit • Olark Live Chat audit

1. Listing metadata

Field-level data

Field	Partner Contact Center Powered by Vonage	Olark Live Chat
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”	“Experience the easiest way to boost your sales, solve issues and understand your customers. Great for sales agents and customer service representatives. Olark automatically creates Leads, Contacts, Cases and tracks all chats in Salesforce.”
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Vonage	Olark

Listed since	May 2010	Jul 2012

Listed	May 22, 2010	July 26, 2012

3. Features

As listed by each developer

Partner Contact Center Powered by Vonage

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Olark Live Chat

Start FREE. Paid plans start at $17/month.
Talk to your customers while they browse your website. Close more sales.
Focus your time on qualified leads with Olark's powerful Targeted Chat feature.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Partner Contact Center Powered by Vonage	Olark Live Chat
partner contact center	#1	Not ranked
contact center	#1	Not ranked
center	#1	Not ranked
customers	Not ranked	#12

7. App details

Long-form description

Partner Contact Center Powered by Vonage

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Olark Live Chat

Everyone knows if you talk to customers, you'll sell more. If you're selling online, you need Olark Live Chat to reach out and talk to customers browsing your website. Olark is focused on driving sales. ★ BE SMOOTH. Never interrupt a sale with a pop-out window. Olark's chat window stays on the page and follows the customer as they browse your website. ★ BE AWARE. Watch your customers. See up to the second updates on who is browsing your website, from where, and what they are doing. ★ BE QUICK. Catch customers before they abandon your shopping carts. ★ BE FOCUSED. Focus your time only with qualified leads with Olark's powerful Targeted Chat feature. ★ BE SMART. Make rules to show or hide Olark live chat where and when it counts, label interesting customers, and automatically start chats with engaged customers. Try it FREE at Olark.com. Paid plans start as low as $17 / month.

Frequently asked

Common questions about this comparison

Is Partner Contact Center Powered by Vonage or Olark Live Chat cheaper?

Neither Partner Contact Center Powered by Vonage nor Olark Live Chat lists a free plan. Partner Contact Center Powered by Vonage's paid plans start at $50 / user / month (USD); Olark Live Chat's paid plans start at $17 / user / month (USD), so Olark Live Chat has the lower paid entry price. Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.

Which has better reviews, Partner Contact Center Powered by Vonage or Olark Live Chat?

Partner Contact Center Powered by Vonage has the higher average rating (4.9★ from 1,045 reviews) compared to Olark Live Chat (3.8★ from 6 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Partner Contact Center Powered by Vonage or Olark Live Chat?

Partner Contact Center Powered by Vonage holds the higher average rating (4.9★ vs 3.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Partner Contact Center Powered by Vonage or Olark Live Chat?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; Partner Contact Center Powered by Vonage has more published reviews to read for user-reported install experience (1,045 vs 6).

Which works better for small vs large Salesforce AppExchange admins?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: Partner Contact Center Powered by Vonage has 1,045 published reviews; Olark Live Chat has 6 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Partner Contact Center Powered by Vonage and Olark Live Chat?

Migration support varies by app and category. Partner Contact Center Powered by Vonage and Olark Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Olark Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Partner Contact Center Powered by Vonage vs Olark Live Chat

Partner Contact Center Powered by Vonage

Olark Live Chat

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Partner Contact Center Powered by Vonage · 3 changes

Olark Live Chat · 0 changes

7. App details

Frequently asked

Is Partner Contact Center Powered by Vonage or Olark Live Chat cheaper?

Which has better reviews, Partner Contact Center Powered by Vonage or Olark Live Chat?

Should I choose Partner Contact Center Powered by Vonage or Olark Live Chat?

Which is faster to set up, Partner Contact Center Powered by Vonage or Olark Live Chat?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Partner Contact Center Powered by Vonage and Olark Live Chat?

Track these apps' keyword rankings and listing changes

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