Partner Contact Center Powered by Vonage vs Chatter Blacklist

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Chatter Blacklist allows organizations to add a series of words, phrases, or custom expressions to a blacklist---a list of words which are disallowed by company policies or compliance rules. Such words may include swear words, racist statements, sexist remarks, "Just installed Chatter" messages, SSNs & more. Chatter Blacklist can also be used to prevent the "I just installed..." messages but adding the phrase "just installed chatter for" & checking "prevent post on breach", or using the new custom expression function, you can block patterns such as SSN, emails etc. Words or phrases added to the blacklist will be automatically checked whenever a user posts via Chatter with the offending words scrubbed from the post with the option of an admin being notified of the breach of conduct. In addition, posts with offending words can be prevented from being posted entirely. How do I get started? Using Chatter Blacklist is easy, simply navigate to the Blacklisted Words tab, add a word, phrase, or custom expression & save the record. Watch the tutorial video on the apps "About" tab once you install. Want to know more? Follow Quinton Wall on Twitter @quintonwall