Partner Contact Center Powered by Vonage vs Conversive Live and Automated Chat for Salesforce

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Conversive’s Enterprise Chat Solution for Salesforce.com gives your customer a superior experience, while providing dramatic savings in time and effort. Conversive’s game-changing live and automated chat solution is now available with a powerful integration into Salesforce.com. This combined solution automatically performs common tasks, and opens cases and leads. Get even more value out of your Salesforce platform. Conversive provides customers with prompt, friendly interactions that always provide a great experience. Contact centers gain efficiency and savings. With Salesforce.com Conversive provides a new standard for work flow and customer experience. The power of these two systems when combined must be seen to be believed. Some of Conversive’s most important capabilities are: 1. Look up existing Contacts automatically and associate the chat with that Contact. 2. Look up or create Leads automatically and associate the chat with that Lead. 3. Look up an existing Account for the visitor's organization automatically and associate the chat with that Account. 4. Create a Case for a service issue automatically. 5. Close a Case automatically.