Is Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce cheaper?

Metaswitch Click-to-Dial for Salesforce is the cheaper option — it offers a free plan (free). Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce?

Vonage Premier for Salesforce Voice Contact Center and CTI has the higher average rating (4.9★ from 1,042 reviews) compared to Metaswitch Click-to-Dial for Salesforce (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize rating consistency; Metaswitch Click-to-Dial for Salesforce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Metaswitch Click-to-Dial for Salesforce aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Metaswitch Click-to-Dial for Salesforce?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and Metaswitch Click-to-Dial for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Metaswitch Click-to-Dial for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vonage Premier for vs Metaswitch — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Metaswitch Click-to-Dial for Salesforce

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Metaswitch Click-to-Dial for Salesforce
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.”248 chars
Description	1144 / 2000 chars57% used	758 / 2000 chars38% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	VersatileCapitalist, Inc
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Metaswitch Click-to-Dial for Salesforce
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Metaswitch Click-to-Dial for Salesforce
Rating	★ 4.9 ★	1.0 ★
Total reviews	★ 1k	1
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	May 2012

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Metaswitch Click-to-Dial for Salesforce's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Metaswitch Click-to-Dial for Salesforce offers a free tier (free) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Metaswitch Click-to-Dial for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Metaswitch Click-to-Dial for Salesforce's 1-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Metaswitch Click-to-Dial for Salesforce audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Metaswitch Click-to-Dial for Salesforce
cloud voice	#1	Not ranked
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Metaswitch Click-to-Dial for Salesforce

Metaswitch Salesforce Click-to-Dial requires that your telephone service is provided by a service provider that has deployed Metaswitch EAS equipment. Metaswitch Salesforce Click-to-Dial is the only tool that works extensively from a Salesforce perspective. Nothing separate to install, maintain, or relearn. It's agent and administrator ready! Works from anywhere! PC/Mac with internet access, all popular browsers, plus a phone or SIP client and your Salesforce and CommPortal credentials. That's all you need to get started. Easily re-brand the application to your corporate images, or as a service provider reselling Salesforce + Metaswitch integrated solutions. Download it today. It just takes a few clicks, all fully explained in the user guide

Top keywords

salesforce5×4.55%
metaswitch4×3.64%
service3×2.73%
click-to-dial2×1.82%
metaswitch salesforce2×1.82%
metaswitch salesforce click-to-dial2×1.82%
provider2×1.82%
salesforce click-to-dial2×1.82%
service provider2×1.82%
works2×

Vonage Premier for Salesforce Voice Contact Center and CTI vs Metaswitch Click-to-Dial for Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Metaswitch Click-to-Dial for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Metaswitch Click-to-Dial for Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Metaswitch Click-to-Dial for Salesforce?