Should I choose DocuSign eSignature for Salesforce: The trusted eSignature solution or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

AppRanks cannot separate these two on rating, because neither publishes one. DocuSign eSignature for Salesforce: The trusted eSignature solution does carry the larger published review base (4,647 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, DocuSign eSignature for Salesforce: The trusted eSignature solution or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

Both apps are one-click installs from the Salesforce AppExchange. DocuSign eSignature for Salesforce: The trusted eSignature solution has the deeper published review base (4,647 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

DocuSign eSignature for Salesforce: The trusted eSignature solution typically suits early-stage and growth-mode teams based on its published review base (4,647 reviews). Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between DocuSign eSignature for Salesforce: The trusted eSignature solution and Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

Migration support varies by app and category. DocuSign eSignature for Salesforce: The trusted eSignature solution and Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

DocuSign eSignature vs Live Presence Suite — Salesforce

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud vs DocuSign eSignature for Salesforce

Side-by-side comparison · 24 data points

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

No rating yet

Premium automated chat (a chatbot, but much more advanced) that feels like human interaction. Helpful, sympathetic and empathic. Unique LLM technology combined with intelligent conversation design. Seamless integration with ServiceCloud (CRM & live chat)

salesforcepaid

Change

1. Listing metadata

Field-level data

	DocuSign eSignature for Salesforce	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
Tagline	“Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now””185 chars	“Premium automated chat (a chatbot, but much more advanced) that feels like human interaction. Helpful, sympathetic and empathic. Unique LLM technology combined with intelligent conversation design. Seamless integration with ServiceCloud (CRM & live chat)”254 chars
Description	1198 / 2000 chars60% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfrdeit+7 more	nlenfrdees
Platforms	Salesforce	Salesforce
Developer	Docusign, Inc**

At a glance

9 metrics · auto-computed

Feature comparison between DocuSign eSignature for Salesforce: The trusted eSignature solution and Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
Metric	DocuSign eSignature for Salesforce: The trusted eSignature solution	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
Rating	4.5 ★	—
Total reviews	4.6k	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Review velocity (30d)	0 new	—
Languages	12 supported	5 supported
Listed since	Mar 2010	Jul 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, DocuSign eSignature for Salesforce: The trusted eSignature solution is the stronger choice for most Salesforce AppExchange admins — 4.5★ vs Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: DocuSign eSignature for Salesforce: The trusted eSignature solution at paid, Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

DocuSign eSignature for Salesforce: The trusted eSignature solution has the larger user base (4,647 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to DocuSign eSignature for Salesforce: The trusted eSignature solution; mid-market and enterprise admins with specific feature requirements should evaluate both — Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud's 0-review base may include the workflow context that matches your specific use case better than DocuSign eSignature for Salesforce: The trusted eSignature solution's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: DocuSign eSignature for Salesforce: The trusted eSignature solution audit • Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud audit

Listed	March 7, 2010	July 18, 2023

Last updated	—	—

3. Features

As listed by each developer

DocuSign eSignature for Salesforce

Create, send standard agreements for signature, trigger actions and track status from the Opportunity or Account. And, automatically store agreements on the original record with our Lightning Ready integration that works across the Customer 360 platform.
Elevate the customer signing experience and accelerate business cycles with an intuitive signing experience anytime, anywhere, from practically any device.
Docusign is the market leader in electronic signatures, with over 700,000 customers and hundreds of millions of signers. Salesforce is also Docusign customer, and uses our technology across Sales, HR, Purchasing/Procurement, and other departments.

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Founders of Intelligent Automated Chat. A premium customer-friendly automated chat solution. Over 20 years of experience with organizations in the field of retail, marketplaces, telecom, media, insurance and governments
We design human conversations. Authentic dialogue makes the difference. We offer automated chat that feels like real, human interaction. Helpful, sympathetic and empathic. We are therefore a very efficient alternative for the traditional contact center.
Unparalleled Technology. Remains incredibly cool during peak moments. From customer services, to streamlining workflow processes, or conducting sales. So powerful and fast that we can effortlessly handle thousands of conversations at once.
Short time to market. The implementation will usually take around 12 weeks (until ‘live’). Our intent recognition is based on over 100 million conversations and is standard included. Specific company-related content will be swiftly added and updated.
Real Intelligence (RI) as opposed to AI generated content. We use human intelligence. The client keeps total control over the automated conversations, and answers are checked by human eyes/brains before publishing; compliant with rules and regulations.
Plug-in architecture. Combining and using different information systems, live chat systems or CRM systems is no problem at all thanks to the flexible use of standard and custom plugins. We have extensive experience with open standards (SOAP, JSON, WDDX).
Minimal IT-footprint. Our technology operates completely stand-alone. A chat solution runs directly on the operating system and does not rely on third-party software such as middleware, .NET or Java. This guarantees maximum compatibility and performance.
Enabling ad hoc content. We facilitate you to swiftly adjust the conversations in the event of an external malfunction or other ad hoc situation. Without loss of time and immediately relieving pressure on the other communication channels.
Contact us! Be aware that the 'Get it now' button doesn't work for contacting us. If you're interested, please contact us via [email protected]

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	DocuSign eSignature for Salesforce	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
and service	#1	Not ranked
email to case	#1	Not ranked
sensitive data	#1	Not ranked
intelligent	Not ranked	#9
chatbot	Not ranked	#30

6. Quality signals

Reviews · velocity · latest sentiment

Signal	DocuSign eSignature for Salesforce	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
Average rating	4.5 ★ (4.6k)	—
Rating distribution	550% 40% 30% 20% 150%	5— 4— 3— 2— 1—
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

5 latest reviews · each app

DocuSign eSignature for Salesforce

7. App details

Long-form description · keyword frequency

DocuSign eSignature for Salesforce

• Maximize your Salesforce investment and streamline your agreement processes intelligently with the world’s most trusted eSignature solution for the world’s #1 CRM. • Send agreements for signatures: Send agreements directly to Salesforce contacts or specify email addresses. Include messages, reminders, and authentication options. • Create agreements with Salesforce data: Create agreements with Docusign templates that pull in any Salesforce data saved on that record with merge fields. • Responsive signing: Signers on mobile phones can access a parallel version of the document that automatically adapts its formatting to the device’s size and orientation. • Salesforce data writeback: Signed documents and signer-provided data is automatically written back to Salesforce. • Clicks-not-code configuration: Our modern UI ensures that your team can deploy quickly without complex integrations across Sales, Service, Financial Services, Experience, and Government Cloud. • Docusign eSignature meets compliance standards - including ISO 27001-certified, HIPAA, 21 CFR Part 11, Sarbanes-Oxley and FedRAMP - and provides SOC-audited data center and full encryption for all archived documents.

Top keywords

salesforce6×3.73%
data5×3.11%
agreements4×2.48%
salesforce data3×1.86%
automatically2×1.24%
documents2×1.24%
docusign2×1.24%
esignature2×1.24%
send2×1.24%
send agreements2×1.24%
world2×1.24%

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Live Presence Suite is a standard automated chat solution that serves large scale customer service departments, while meeting all IT-architecture and business requirements. Behind a simple chat window hides an sophisticated, intelligent brain. This large language model is fed with more than 100 million conversations since 2008. Think of a chatbot, but far more advanced and intelligent. All automated chat-content is verified/compliant. Our chat can effortlessly handle thousands of conversations at once during peak loads and in several languages. We help our customers end-users personally and specifically in their client-situation in an automated way. The conversation uses the CRM-data of ServiceCloud or SalesCloud, for tailormade reasoning and answering the customer, and has a seamless integration with SF Live Chat. This contributes to a result-oriented solution that saves money and satisfies customers. Our solution has proven to be able to do the work of 1.000 FTE with a single automated chat solution, while it resolves over 89% of customer related questions automatically (C-SAT: 8,2/10). In such cases every invested euro in our solution has lead to a saving of 175 euros.

Top keywords

chat5×2.72%
automated4×2.17%
customer3×1.63%
automated chat2×1.09%
conversations2×1.09%
customers2×1.09%
intelligent2×1.09%

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud vs DocuSign eSignature for Salesforce

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

1. Listing metadata

DocuSign eSignature for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is DocuSign eSignature for Salesforce: The trusted eSignature solution or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud cheaper?

Should I choose DocuSign eSignature for Salesforce: The trusted eSignature solution or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

Which is faster to set up, DocuSign eSignature for Salesforce: The trusted eSignature solution or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between DocuSign eSignature for Salesforce: The trusted eSignature solution and Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?