Side-by-side comparison · 24 data points
We partner with businesses to transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes.
| SnapEngage Enterprise Chat | Blackthorn Messaging | SMS Text Messages for Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place.
| Metric | SnapEngage Enterprise Chat | Blackthorn Messaging | SMS Text Messages for Salesforce |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.9 ★ |
| Total reviews | 14 | ★ 60 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 3 | 3 |
| Languages | 12 supported | 1 supported |
| Listed since | Jan 2010 | Aug 2012 |
Based on the data on this page, Blackthorn Messaging | SMS Text Messages for Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs SnapEngage Enterprise Chat's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: SnapEngage Enterprise Chat at paid, Blackthorn Messaging | SMS Text Messages for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Blackthorn Messaging | SMS Text Messages for Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — SnapEngage Enterprise Chat's 14-review base may include the workflow context that matches your specific use case better than Blackthorn Messaging | SMS Text Messages for Salesforce's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SnapEngage Enterprise Chat audit • Blackthorn Messaging | SMS Text Messages for Salesforce audit
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| Last updated | — | — |
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| Keyword | SnapEngage Enterprise Chat | Blackthorn Messaging | SMS Text Messages for Salesforce |
|---|---|---|
| blackthorn | Not ranked | #3 |
| text messaging | Not ranked | #4 |
| text | Not ranked | #8 |
| and drive | #9 | Not ranked |
Both SnapEngage Enterprise Chat and Blackthorn Messaging | SMS Text Messages for Salesforce offer paid plans only. SnapEngage Enterprise Chat starts at paid; Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Blackthorn Messaging | SMS Text Messages for Salesforce has the higher average rating (4.9★ from 60 reviews) compared to SnapEngage Enterprise Chat (4.6★ from 14 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Blackthorn Messaging | SMS Text Messages for Salesforce holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Blackthorn Messaging | SMS Text Messages for Salesforce has the deeper published review base (60 vs 14), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SnapEngage Enterprise Chat typically suits early-stage and growth-mode teams based on its published review base (14 reviews). Blackthorn Messaging | SMS Text Messages for Salesforce typically suits early-stage and growth-mode teams based on its published review base (60 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SnapEngage Enterprise Chat and Blackthorn Messaging | SMS Text Messages for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SnapEngage Enterprise Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.