Side-by-side comparison · 24 data points
| Five9 Intelligent Cloud Contact Center | Email-to-Lead by Cloud Orca | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.
| Metric | Five9 Intelligent Cloud Contact Center | Email-to-Lead by Cloud Orca |
|---|---|---|
| Rating | 4.4 ★ | — |
| Total reviews | 160 | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2009 | Apr 2024 |
Based on the data on this page, Five9 Intelligent Cloud Contact Center is the stronger choice for most Salesforce AppExchange admins — 4.4★ vs Email-to-Lead by Cloud Orca's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Email-to-Lead by Cloud Orca offers a free tier (free) while Five9 Intelligent Cloud Contact Center starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Email-to-Lead by Cloud Orca's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Five9 Intelligent Cloud Contact Center; mid-market and enterprise admins with specific feature requirements should evaluate both — Email-to-Lead by Cloud Orca's 0-review base may include the workflow context that matches your specific use case better than Five9 Intelligent Cloud Contact Center's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Five9 Intelligent Cloud Contact Center audit • Email-to-Lead by Cloud Orca audit
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| Keyword | Five9 Intelligent Cloud Contact Center | Email-to-Lead by Cloud Orca |
|---|---|---|
| lead capture | #69 | #7 |
| lead | #114 | #68 |
Email-to-Lead by Cloud Orca is the cheaper option — it offers a free plan (free). Five9 Intelligent Cloud Contact Center starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Five9 Intelligent Cloud Contact Center does carry the larger published review base (160 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). Email-to-Lead by Cloud Orca typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and Email-to-Lead by Cloud Orca both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Email-to-Lead by Cloud Orca" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
