Side-by-side comparison · 24 data points
Seamlessly extend your StoreConnect-powered eCommerce with AgentForce.
| Five9 Intelligent Cloud Contact Center | StoreConnect Agentforce Toolkit | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated |
Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.
| Metric | Five9 Intelligent Cloud Contact Center | StoreConnect Agentforce Toolkit |
|---|---|---|
| Rating | 4.4 ★ | ★ 5.0 ★ |
| Total reviews | ★ 160 | 1 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 1 tier | — |
| Listed features | ★ 3 | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2009 | Jul 2025 |
Based on the data on this page, StoreConnect Agentforce Toolkit is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, StoreConnect Agentforce Toolkit offers a free tier (free) while Five9 Intelligent Cloud Contact Center starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. StoreConnect Agentforce Toolkit's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to StoreConnect Agentforce Toolkit; mid-market and enterprise admins with specific feature requirements should evaluate both — Five9 Intelligent Cloud Contact Center's 160-review base may include the workflow context that matches your specific use case better than StoreConnect Agentforce Toolkit's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Five9 Intelligent Cloud Contact Center audit • StoreConnect Agentforce Toolkit audit
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| Keyword | Five9 Intelligent Cloud Contact Center | StoreConnect Agentforce Toolkit |
|---|---|---|
| directly in | #1 | Not ranked |
| agents | #2 | Not ranked |
| centers | #2 | Not ranked |
| designed to | Not ranked | #2 |
StoreConnect Agentforce Toolkit is the cheaper option — it offers a free plan (free). Five9 Intelligent Cloud Contact Center starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
StoreConnect Agentforce Toolkit has the higher average rating (5.0★ from 1 reviews) compared to Five9 Intelligent Cloud Contact Center (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
StoreConnect Agentforce Toolkit holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). StoreConnect Agentforce Toolkit typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and StoreConnect Agentforce Toolkit both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from StoreConnect Agentforce Toolkit" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
