Is Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce cheaper?

MAFAILI - Google Drive Files in Salesforce is the cheaper option — it offers a free plan (free). Five9 Intelligent Cloud Contact Center starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce?

MAFAILI - Google Drive Files in Salesforce has the higher average rating (5.0★ from 25 reviews) compared to Five9 Intelligent Cloud Contact Center (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce?

MAFAILI - Google Drive Files in Salesforce holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 25), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). MAFAILI - Google Drive Files in Salesforce typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and MAFAILI - Google Drive Files in Salesforce?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and MAFAILI - Google Drive Files in Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MAFAILI - Google Drive Files in Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs MAFAILI - Google — Salesforce

Five9 Intelligent Cloud Contact Center vs MAFAILI - Google Drive Files in Salesforce

Side-by-side comparison · 24 data points

Five9 Intelligent Cloud Contact Center

4.4·160reviews

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	MAFAILI - Google Drive Files in Salesforce
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“MAFAILI means "files" in Swahili. With MAFAILI you can connect your Google Drive to your Salesforce org, allowing users to view, store, re-order and consult documents from Salesforce in Google and vice-versa.”208 chars
Description	1115 / 2000 chars56% used	460 / 2000 chars23% used
Screenshots	—	—
Languages	en	nlenfr
Platforms	Salesforce	Salesforce
Developer	Five9	UPEO
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and MAFAILI - Google Drive Files in Salesforce
Metric	Five9 Intelligent Cloud Contact Center	MAFAILI - Google Drive Files in Salesforce
Rating	4.4 ★	★ 5.0 ★
Total reviews	★ 160	25
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 4
Languages	1 supported	3 supported
Listed since	Sep 2009	Jun 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, MAFAILI - Google Drive Files in Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, MAFAILI - Google Drive Files in Salesforce offers a free tier (free) while Five9 Intelligent Cloud Contact Center starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 25), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MAFAILI - Google Drive Files in Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to MAFAILI - Google Drive Files in Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Five9 Intelligent Cloud Contact Center's 160-review base may include the workflow context that matches your specific use case better than MAFAILI - Google Drive Files in Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Intelligent Cloud Contact Center audit • MAFAILI - Google Drive Files in Salesforce audit

Last updated	—	—

Keyword	Five9 Intelligent Cloud Contact Center	MAFAILI - Google Drive Files in Salesforce
doc	#77	#117

6. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

MAFAILI - Google Drive Files in Salesforce

Do you have limited Salesforce storage but lots of customer documentation to store Would you like to avoid creating files in both Salesforce and on your Google Drive? Do you have people in your organisation who need access to those documents managed by Salesforce users, but don't have access to Salesforce? No need to worry! We have a FREE solution for you, allowing you to connect your Google Drive to Salesforce. We made it simple, easy to use and secure.

Top keywords

salesforce5×6.25%
access2×2.50%
drive2×2.50%
google2×2.50%
google drive2×2.50%

Five9 Intelligent Cloud Contact Center vs MAFAILI - Google Drive Files in Salesforce

Five9 Intelligent Cloud Contact Center

1. Listing metadata

MAFAILI - Google Drive Files in Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce?

Should I choose Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or MAFAILI - Google Drive Files in Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

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Can I migrate data between Five9 Intelligent Cloud Contact Center and MAFAILI - Google Drive Files in Salesforce?