Is Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App has the higher average rating (5.0★ from 6 reviews) compared to Five9 Intelligent Cloud Contact Center (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs smrtPhone: CTI Dialer — Salesforce

Five9 Intelligent Cloud Contact Center vs smrtPhone

Side-by-side comparison · 24 data points

Five9 Intelligent Cloud Contact Center

4.4·160reviews

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	smrtPhone
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“The Agentic Conversation Platform for Salesforce. Bring calling, texting, voicemail, power dialing, and AI-powered follow-up into one place. Keep context across every conversation and automatically log activity to Salesforce.”225 chars
Description	1115 / 2000 chars56% used	1131 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Five9	smrtStudio Global Inc
Listed	September 1, 2009

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App
Metric	Five9 Intelligent Cloud Contact Center	smrtPhone: CTI Dialer \| Phone \| Text \| Power Dialer \| Lead Mgmt \| Mobile App
Rating	4.4 ★	★ 5.0 ★
Total reviews	★ 160	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Sep 2009	May 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Five9 Intelligent Cloud Contact Center at paid, smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App; mid-market and enterprise admins with specific feature requirements should evaluate both — Five9 Intelligent Cloud Contact Center's 160-review base may include the workflow context that matches your specific use case better than smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Last updated	—	—

3. Features

As listed by each developer

Five9 Intelligent Cloud Contact Center

SINGLE AGENT EXPERIENCE Integrates into your Salesforce platform, Five9 provides agents with powerful contact center capabilities for inbound, outbound, and blended calls & campaign.
ELEVATES SELF-SERVICE INTERACTIONS Reduce friction and boost efficiency by automating routing interactions with Digital and voice AI Agents. Empower customers to self-service while freeing agents to focus on complex, high-value interactions.
OPTIMIZES PERFORMANCE Leverage the Five9 WEM Connector to align staffing with real-time digital channel demand to ensure faster response times and better customer experiences.

smrtPhone

ALL YOU NEED, ALL IN ONE PLATFORM Stop pushing data between multiple systems and eliminate data leakage. Your single source: CTI dialer, voice, SMS / MMS, Power Dialer, Video, AI Voice/Text agents, Mobile App, call monitoring & recording, and more!
GET INSTANT HELP Friendly, responsive, and *live* Support. No sending emails into a black hole. Our team has a 96% satisfaction rating. Plus, 300+ how-to guides, explainer videos, and FAQs are easy to search. Get the answers you need, now.
TRY OUR FREE TRIAL Clients love our simple pay-as-you-go model with easy tracking. Single company-level subscription and shared usage gives staffing flexibility and means you only pay for what you use. No contract required - start your free trial today!
POWER DIALER FOR MULTI-LINE DIALING Our multi-line power dialer is designed to supercharge your outbound calling. Pull lists directly from Salesforce or via spreadsheet upload. Auto-synced to Salesforce with flexible, swappable seats and free metrics.
TEAM MANAGEMENT CAPABILITIES smrtPhone Pro is for growing businesses looking to build out their teams, easily. Group inboxes, call monitoring, unlimited users, area code matching and more. Call and SMS Flows allow for inbound routing to the right team.
GROUND-BREAKING AI VOICE/TEXT AGENTS You can hire pre-trained, fully capable agents or work with our team to customize agents to your specific business process. Our agents have ground-breaking memory and conversational skills.
FREE KPI REPORTS smrtPhone’s robust reporting offers a range of performance metrics including by agent, phone number, power dialing campaign, time ranges, & more. Call data goes straight into your Salesforce Org, filling out your deal cycle with metrics.
FLEXIBLE IVR AND CALL ROUTING Save time and provide superior customer service with customized, automated menus for incoming calls and texts. Route communication to users or teams, use APIs for for complex cadences, and create time-based automations.
FREE AND ADVANCED VIDEO CALLING smrtPhone offers free 1:1 video calling up to 30 minutes for every user, and Pro Users get video conference calling up to 4 hours included in the Pro subscription. Video Call Recordings, Whiteboards, Q&A settings and more.

Keyword	Five9 Intelligent Cloud Contact Center	smrtPhone
dialer	#8	#5
power dialer	#10	#4
lead capture	#69	#70

7. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

smrtPhone

smrtPhone is an Agentic Conversation Platform. We exist because conversations are where work happens - and most businesses have no system for carrying them forward. Maximize efficiency and skyrocket productivity with our full-featured platform including CTI dialer, integrated AI tools and ground-breaking AI Voice/Text agents, dedicated Mobile App, browser dialer, Lead Source Management, SMS texting, and multi-line Power Dialer. Use within Salesforce or invite users (such as VAs) who never see your CRM data. EASY TO SET UP, FLEXIBLE TO LAST A LIFETIME smrtPhone is ‘out of the box’ and ready to go within minutes, no workarounds or complicated setup. Yet it also has layers and depth that allow you to customize the platform for your unique business as you grow. Instant purchasing of phone numbers, easy drag & drop call flows, with everything effortlessly synced in real time. FULL FEATURED AI Voice/Text Agents, Instant phone numbers, voice, text, video customized call/text routing, IVR, voice, SMS / MMS, advanced user management, call monitoring, call recording plus more! - all effortlessly synced with Salesforce.

Top keywords

call4×2.30%
text4×2.30%
voice4×2.30%
ai3×1.72%
dialer3×1.72%
platform3×1.72%
voice text3×1.72%
agents2×1.15%
ai voice

Five9 Intelligent Cloud Contact Center vs smrtPhone

Five9 Intelligent Cloud Contact Center

1. Listing metadata

smrtPhone

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Five9 Intelligent Cloud Contact Center · 0 changes

smrtPhone · 5 changes

7. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Should I choose Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Five9 Intelligent Cloud Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?