Five9 Intelligent Cloud Contact Center vs Quantum Metric for the Digital-first Call Center

Based on the data on this page, Quantum Metric for the Digital-first Call Center is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Five9 Intelligent Cloud Contact Center at paid, Quantum Metric for the Digital-first Call Center at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Quantum Metric for the Digital-first Call Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage admins who need fast install and low risk should default to Quantum Metric for the Digital-first Call Center; mid-market and enterprise admins with specific feature requirements should evaluate both — Five9 Intelligent Cloud Contact Center's 160-review base may include the workflow context that matches your specific use case better than Quantum Metric for the Digital-first Call Center's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Five9 Intelligent Cloud Contact Center or Quantum Metric for the Digital-first Call Center cheaper?

Both Five9 Intelligent Cloud Contact Center and Quantum Metric for the Digital-first Call Center offer paid plans only. Five9 Intelligent Cloud Contact Center starts at paid; Quantum Metric for the Digital-first Call Center starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Five9 Intelligent Cloud Contact Center or Quantum Metric for the Digital-first Call Center?

Quantum Metric for the Digital-first Call Center has the higher average rating (5.0★ from 1 reviews) compared to Five9 Intelligent Cloud Contact Center (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Intelligent Cloud Contact Center or Quantum Metric for the Digital-first Call Center?

Quantum Metric for the Digital-first Call Center holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Quantum Metric for the Digital-first Call Center?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.