Is Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud cheaper?

Einstein Bots for Financial Services Cloud is the cheaper option — it offers a free plan (free). Five9 Intelligent Cloud Contact Center starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud?

Five9 Intelligent Cloud Contact Center has the higher average rating (4.4★ from 160 reviews) compared to Einstein Bots for Financial Services Cloud (3.7★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud?

Five9 Intelligent Cloud Contact Center holds the higher average rating (4.4★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). Einstein Bots for Financial Services Cloud typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and Einstein Bots for Financial Services Cloud?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and Einstein Bots for Financial Services Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Einstein Bots for Financial Services Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs Einstein Bots for — Salesforce

Five9 Intelligent Cloud Contact Center vs Einstein Bots for Financial Services Cloud

Side-by-side comparison · 24 data points

Five9 Intelligent Cloud Contact Center

4.4·160reviews

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	Einstein Bots for Financial Services Cloud
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“Let your financial services agents focus on complex customer questions, and get the Einstein Bots to handle the easy ones. Our bots lower your support costs and increase your customers’ satisfaction.”199 chars
Description	1115 / 2000 chars56% used	748 / 2000 chars37% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Five9	Salesforce Labs
Listed	September 1, 2009

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and Einstein Bots for Financial Services Cloud
Metric	Five9 Intelligent Cloud Contact Center	Einstein Bots for Financial Services Cloud
Rating	★ 4.4 ★	3.7 ★
Total reviews	★ 160	3
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 3	1
Languages	1 supported	1 supported
Listed since	Sep 2009	Oct 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Five9 Intelligent Cloud Contact Center is the stronger choice for most Salesforce AppExchange admins — 4.4★ vs Einstein Bots for Financial Services Cloud's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Einstein Bots for Financial Services Cloud offers a free tier (free) while Five9 Intelligent Cloud Contact Center starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Einstein Bots for Financial Services Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Five9 Intelligent Cloud Contact Center; mid-market and enterprise admins with specific feature requirements should evaluate both — Einstein Bots for Financial Services Cloud's 3-review base may include the workflow context that matches your specific use case better than Five9 Intelligent Cloud Contact Center's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Intelligent Cloud Contact Center audit • Einstein Bots for Financial Services Cloud audit

Last updated	—	—

Keyword	Five9 Intelligent Cloud Contact Center	Einstein Bots for Financial Services Cloud
chatbot	#93	#752

6. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

Einstein Bots for Financial Services Cloud

Let our bots do the heavy lifting. Einstein Bots handle transactional queries rapidly and with minimal friction so your service agents can focus on your customers’ more complex needs. Report lost cards. Help customers block cards, even if several are registered in the customers’ name. Register customer travel plans. Support for multiple travel plans available. When the Einstein Bots detect registered travel plans when a customer reports a lost card, customers can choose to have the replacement card delivered to their home address or one of their registered travel destinations. Got an idea? Put Einstein Bots up to it! Whatever your use case, if you think chatbots are the way forward, you can use our platform to break through to a solution.

Top keywords

bots4×3.28%
customers4×3.28%
travel4×3.28%
einstein3×2.46%
einstein bots3×2.46%
plans3×2.46%
registered3×2.46%
travel plans3×2.46%
card2×1.64%
cards2×1.64%

Five9 Intelligent Cloud Contact Center vs Einstein Bots for Financial Services Cloud

Five9 Intelligent Cloud Contact Center

1. Listing metadata

Einstein Bots for Financial Services Cloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud?

Should I choose Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Einstein Bots for Financial Services Cloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Five9 Intelligent Cloud Contact Center and Einstein Bots for Financial Services Cloud?