Which has better reviews, AddressTools Free: Address Validation and Standardisation Suite or Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?

AddressTools Free: Address Validation and Standardisation Suite (4.8★, 251 reviews) and Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging (4.9★, 109 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose AddressTools Free: Address Validation and Standardisation Suite or Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AddressTools Free: Address Validation and Standardisation Suite or Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?

Both apps are one-click installs from the Salesforce AppExchange. AddressTools Free: Address Validation and Standardisation Suite has the deeper published review base (251 vs 109), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

AddressTools Free: Address Validation and Standardisation Suite typically suits early-stage and growth-mode teams based on its published review base (251 reviews). Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging typically suits early-stage and growth-mode teams based on its published review base (109 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

AddressTools Free vs Aircall CTI | Voice & — Salesforce

AddressTools Free vs Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

Side-by-side comparison · 24 data points

AddressTools Free

4.8·251reviews

Ensure your users enter consistent address region names with validation and standardization features. No need to clean your existing data before implementing, clean as you go knowing all new data is validated.

salesforcefree

Change

1. Listing metadata

Field-level data

	AddressTools Free	Aircall CTI \| Voice & SMS integrated, Call center, dialer, Telephony, messaging
Tagline	“Ensure your users enter consistent address region names with validation and standardization features. No need to clean your existing data before implementing, clean as you go knowing all new data is validated.”209 chars	“AI Voice & Messaging Agents that answer calls, transcribe conversations, and update Salesforce automatically. Trusted by 24,000+ companies.”139 chars
Description	700 / 2000 chars35% used	957 / 2000 chars48% used
Screenshots	—	—
Languages	en	enfrdees
Platforms	Salesforce	Salesforce
Developer	ProvenWorks	Aircall
Listed	July 15, 2009

At a glance

8 metrics · auto-computed

Feature comparison between AddressTools Free: Address Validation and Standardisation Suite and Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging
Metric	AddressTools Free: Address Validation and Standardisation Suite	Aircall CTI \| Voice & SMS integrated, Call center, dialer, Telephony, messaging
Rating	4.8 ★	★ 4.9 ★
Total reviews	★ 251	109
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	7 tiers
Listed features	4	★ 9
Languages	1 supported	4 supported
Listed since	Jul 2009	Sep 2017

AppRanks verdict

Generated from live data on this page

The call

AddressTools Free: Address Validation and Standardisation Suite and Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging are evenly matched on rating (4.8★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, AddressTools Free: Address Validation and Standardisation Suite offers a free tier (free) while Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

AddressTools Free: Address Validation and Standardisation Suite has the larger user base (251 reviews vs 109), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: AddressTools Free: Address Validation and Standardisation Suite audit • Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging audit

Last updated	—	—

3. Features

As listed by each developer

AddressTools Free

Validate state and country Improve your address data at the point of entry with flexible validation rules using our state and country data e.g. Berkshire is not a valid state name for United States.
Make address fields mandatory Ensure users enter the data you need by making state and country fields mandatory on a per object basis.
Standardise country and state Standardise country and state values to their full names on save for clean reporting. E.g. US and USA become United States, TX becomes Texas.
Batch validation Run a one‑click flow or Apex job to cleanse existing address records in bulk.

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

Connect Aircall's AI Agents to Salesforce so it can look up, create, and update records live on the call, running on your org's own permissions and verifying the caller before it touches anything real.
Aircall's AI Agents identify the caller by phone, email, or name across Contact, Lead, and Account in Salesforce the moment the call connects, so they know exactly who they're talking to before the conversation starts.
AI Assist Pro turns every call into a synced Salesforce update — automated call summaries, sentiment insights, and coaching prompts, so reps and managers spend less time on admin and more on the conversation.
Turn on the actions you want, assign them to your voice or messaging AI Agent for Salesforce, and use Conversation guidelines to tell it — in plain English — when to resolve a request itself and when to hand off to your team.
Automatic activity logging transcribes and summarizes every call with AI, so reps stop writing post-call notes and the Salesforce timeline stays Einstein- and forecast-ready.
Log all your customer interactions in Salesforce, including calls, SMS, MMS, and AI-generated insights.
Send and receive SMS from the same numbers you call from, logged against the Salesforce record automatically alongside every call.
Aircall's AI Voice Agent works as an always-on receptionist for growing Salesforce teams — answering FAQs, capturing caller details, and keeping the conversation going any hour a rep isn't on shift, day or night, 24/7.
Built on the modern phone system trusted by 24,000+ businesses, backed by SOC 2 Type II certification, GDPR alignment, and a 99.95% uptime SLA.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	AddressTools Free	Aircall CTI \| Voice & SMS integrated, Call center, dialer, Telephony, messaging
freeform	#53	#43
jotform	#60	#68
poll	#76	#53
e-sign	#105	#95
free form	#108	#113

7. App details

Long-form description · keyword frequency

AddressTools Free

Do you have users entering inconsistent country and state values—“US”, “USA”, “United States”, “United States of America”—or spelling Massachusetts differently? Inconsistent data can cripple sales‑territory assignment, regional reporting, and language‑based communications. With AddressTools you can standardise and validate state and country fields using postal‑authority‑verified data, ensuring clean address records throughout Salesforce. The solution also offers stricter validation rules, custom‑object support, premise‑level verification, and batch processing for bulk imports. Check out AddressTools Premium! https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000002zt9uEAA

Top keywords

addresstools2×2.30%
country2×2.30%
data2×2.30%
inconsistent2×2.30%
salesforce2×2.30%
state2×2.30%
states2×2.30%
united2×2.30%
united states2×2.30%

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

Aircall delivers intelligent voice agents, automated workflows, and real-time coaching — with the security posture and admin controls Salesforce requires. Every call, voicemail, and SMS logs automatically as a Task or Activity against the right Lead, Contact, Account, Opportunity, or Case — recording link and AI summary in the timeline, so Einstein, reporting, and forecasting see complete data. Reps click-to-dial from any record, screen-pop surfaces context before connecting, and the embedded softphone keeps reps in Salesforce. AI Virtual Agents deflect routine questions and escalate with full context, so reps focus on conversations that move pipeline. SOC 2 Type II, GDPR-aligned, 99.95% uptime SLA. Admin controls, SSO, role-based provisioning, clean activity sync. Too Good To Go: calls doubled per person per day, conversions up 10–15%, productivity up 50% across 17 countries — zero manual data entry. Book a demo or get free access today.

Top keywords

reps3×2.11%
activity2×1.41%
admin2×1.41%
admin controls2×1.41%
agents2×1.41%
ai2×1.41%
context2×1.41%
controls2×1.41%
data2×

AddressTools Free vs Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

AddressTools Free

1. Listing metadata

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

AddressTools Free · 0 changes

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging · 5 changes

7. App details

Frequently asked

Is AddressTools Free: Address Validation and Standardisation Suite or Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging cheaper?

Which has better reviews, AddressTools Free: Address Validation and Standardisation Suite or Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?

Should I choose AddressTools Free: Address Validation and Standardisation Suite or Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?

Which is faster to set up, AddressTools Free: Address Validation and Standardisation Suite or Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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