Side-by-side comparison · 24 data points
| Send360 | Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).
| Metric | Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media | Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 6 | ★ 699 |
| Free plan | ★ Yes | — |
| Pricing | free_to_install | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | ★ 7 | 3 |
| Languages | 1 supported | 5 supported |
| Listed since | Jun 2025 | Apr 2016 |
Based on the data on this page, Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media offers a free tier (free_to_install) while Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media audit • Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit
| Listed |
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| Last updated | — | — |
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| Keyword | Send360 | Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics |
|---|---|---|
| services automation | Not ranked | #1 |
| ever leaving salesforce | Not ranked | #1 |
| agentforce ai | Not ranked | #1 |
| social studio | #3 | Not ranked |
| direct mail | #4 | Not ranked |
Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media is the cheaper option — it offers a free plan (free_to_install). Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media has the higher average rating (5.0★ from 6 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media fits better if you prioritize rating consistency; Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics aligns more with early-stage and growth-mode stores (699 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
