FunnelSource vs Partner Contact Center Powered by Vonage

FunnelSource gives real-time visibility to everyone in the sales organization. Features & Benefits: Single-screen Interface: One screen to replace countless dashboards and reports. Get everyone's eyes on the same page to improve communication and accountability. Quota Management: An intuitive quota engine lets you quickly input multiple targets for a more granular view of the business. Your opportunities live in Salesforce -- shouldn't your quotas? Flexible Forecasting: Accurate forecasting without the spreadsheets. Able to handle the complexity of multiple products or revenue streams. Pipeline Change: See pipeline changes over any time period. Identify trends and uncover risks so you can take action now to avoid end-of-quarter surprises. Custom Metrics: Customer-specific metrics support unique reporting requirements and sales processes. Give visual guidance to shorten sales cycles and increases win rates. Seamless Salesforce Integration: FunnelSource is a 100% native Salesforce app that fits right into your existing workflow. We don't data-warehouse. Go live in hours, not days or weeks.

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.