Is Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) cheaper?

Both Conga CPQ (Configure Price Quote) | formerly Apttus CPQ and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) offer paid plans only. Conga CPQ (Configure Price Quote) | formerly Apttus CPQ starts at paid; Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ (5.0★, 285 reviews) and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) (4.9★, 1,044 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 285), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ typically suits early-stage and growth-mode teams based on its published review base (285 reviews). Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Conga CPQ (Configure vs Vonage for Service — Salesforce

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ

5.0·285reviews

Built for enterprises that are digitally transforming their revenue operations, Conga's award-winning predictive CPQ solution empowers sales, partners & customers to configure complex products & services, deliver accurate quotes and create smarter deals

salesforcepaid

Change

1. Listing metadata

Field-level data

	Conga CPQ (Configure Price Quote) \| formerly Apttus CPQ	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Tagline	“Built for enterprises that are digitally transforming their revenue operations, Conga's award-winning predictive CPQ solution empowers sales, partners & customers to configure complex products & services, deliver accurate quotes and create smarter deals”253 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	1177 / 2000 chars59% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	nlenfifrde+10 more	en
Platforms	Salesforce	Salesforce
Developer	Conga	Vonage

At a glance

8 metrics · auto-computed

Feature comparison between Conga CPQ (Configure Price Quote) | formerly Apttus CPQ and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Metric	Conga CPQ (Configure Price Quote) \| formerly Apttus CPQ	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Rating	★ 5.0 ★	4.9 ★
Total reviews	285	★ 1k
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	15 supported	1 supported
Listed since	Sep 2006	May 2010

AppRanks verdict

Generated from live data on this page

The call

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Conga CPQ (Configure Price Quote) | formerly Apttus CPQ at paid, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 285), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Conga CPQ (Configure Price Quote) | formerly Apttus CPQ's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga CPQ (Configure Price Quote) | formerly Apttus CPQ audit • Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit

Listed	September 10, 2006	May 22, 2010

Last updated	—	—

3. Features

As listed by each developer

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ

MAKE COMPLEX PRODUCT SALES SIMPLE ON ALL CHANNELS: Add line items without sacrificing complexity. Product visibility & availability rules (location/channel/user). Guided selling wizards for configurable products. E-commerce, partner/direct sales channels
MANAGE PRODUCT & SERVICE COMBOS WITHOUT SEPARATE QUOTES: Quickly combine products with professional, subscription or after-market services. Full visibility into purchases on a single quote. Quickly upsell & cross-sell added services with guided selling
BREAK BOTTLENECKS & BARRIERS IN THE SALES PROCESS: Manage Quote-to-Cash with an intelligent solution on a single data model. Templates and playbooks make deal construction easy. Machine learning insights & alerts enable rapid sales process improvements

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga CPQ (Configure Price Quote) \| formerly Apttus CPQ	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
premium	#6	#4
credit card	#10	#3
quote to cash	#5	#8
partner	#6	#11
channel	#7	#10

7. App details

Long-form description · keyword frequency

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ

Conga CPQ empowers sales, partners, and customers to efficiently configure complex products and services offerings, and provide personalized prices and quotes, utilizing codified product and pricing information - ensuring higher win rates and a more pleasurable buying experience. Maintain a single price book, discounting structure, and quoting structure across all your channels. With an API-first approach, configuration, pricing, or quoting capabilities can be embedded into any eCommerce, Direct Sales, and Partner Portal, helping streamline configuration and pricing across the revenue lifecycle, and the flexibility to add the CPQ service needed to existing revenue operations at a pace that supports our customer’s business needs. KEY CAPABILITIES • Guided selling & real-time deal scoring • Configurable UI to create optimal workflows per user • Quote collaboration across teams with audit trails • Asset-based ordering for subscriptions, reorders & renewals • Cross-sell & upsell insights with full contract visibility • Multichannel sales on a single platform • Integrated configuration calculations • True margin visibility with price waterfall & cost analysis

Top keywords

configuration3×1.92%
pricing3×1.92%
sales3×1.92%
capabilities2×1.28%
cpq2×1.28%
price2×1.28%
quoting2×1.28%
revenue2×1.28%
single2×1.28%
structure2×1.28%
visibility2×1.28%

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Conga CPQ (Configure Price Quote) | formerly Apttus CPQ · 0 changes

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

7. App details

Frequently asked

Is Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) cheaper?

Which has better reviews, Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Should I choose Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Which is faster to set up, Conga CPQ (Configure Price Quote) | formerly Apttus CPQ or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Conga CPQ (Configure Price Quote) | formerly Apttus CPQ and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?