Which works better for small vs large Salesforce AppExchange admins?

Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). 360° Analytics for Service Cloud – Smart Dashboards & Insights typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Conga Composer | Document generation and reporting for Salesforce made easy and 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Migration support varies by app and category. Conga Composer | Document generation and reporting for Salesforce made easy and 360° Analytics for Service Cloud – Smart Dashboards & Insights both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 360° Analytics for Service Cloud – Smart Dashboards & Insights" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Conga Composer | vs 360° Analytics for — Salesforce

360° Analytics for Service Cloud – Smart Dashboards & Insights vs Conga Composer | Document generation and reporting for Salesforce made easy

Side-by-side comparison · 24 data points

360° Analytics for Service Cloud – Smart Dashboards & Insights

5.0·4reviews

360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts.

salesforcefree

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1. Listing metadata

Field-level data

	Conga Composer \| Document generation and reporting for Salesforce made easy	360° Analytics for Service Cloud – Smart Dashboards & Insights
Tagline	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars	“360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. ”237 chars
Description	961 / 2000 chars48% used	917 / 2000 chars46% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Conga	Envision eCommerce Inc. DBA Envision

At a glance

8 metrics · auto-computed

Feature comparison between Conga Composer | Document generation and reporting for Salesforce made easy and 360° Analytics for Service Cloud – Smart Dashboards & Insights
Metric	Conga Composer \| Document generation and reporting for Salesforce made easy	360° Analytics for Service Cloud – Smart Dashboards & Insights
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 950	4
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 9	6
Languages	16 supported	1 supported
Listed since	Nov 2009	Sep 2025

AppRanks verdict

Generated from live data on this page

The call

360° Analytics for Service Cloud – Smart Dashboards & Insights edges out Conga Composer | Document generation and reporting for Salesforce made easy on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

On pricing, 360° Analytics for Service Cloud – Smart Dashboards & Insights offers a free tier (free) while Conga Composer | Document generation and reporting for Salesforce made easy starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 360° Analytics for Service Cloud – Smart Dashboards & Insights's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360° Analytics for Service Cloud – Smart Dashboards & Insights; mid-market and enterprise admins with specific feature requirements should evaluate both — Conga Composer | Document generation and reporting for Salesforce made easy's 950-review base may include the workflow context that matches your specific use case better than 360° Analytics for Service Cloud – Smart Dashboards & Insights's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga Composer | Document generation and reporting for Salesforce made easy audit • 360° Analytics for Service Cloud – Smart Dashboards & Insights audit

Listed	November 10, 2009	September 15, 2025

Last updated	—	—

3. Features

As listed by each developer

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.
Incorporate professional, complex content such as tables, images, rich text, charts, dashboards, custom fonts, watermarks, and global currencies.
Lower points of friction and speed up time to value with fully embedded and automated solutions directly where your customers and employees operate
Easily integrate into CPQ and CLM processes for your business to speed up your revenue lifecycle

360° Analytics for Service Cloud – Smart Dashboards & Insights

Real-Time Insights – In-built dashboards provide real-time visibility into customer support performance, avoiding any gaps between data and information.
Clear Visualization – The dashboards and visuals are easy to comprehend at a single glimpse.
Data-Driven Decision Making – Interactive dashboards and insights give business owners confidence to make big changes in their customer support patterns.
Performance Tracking – Timely track case escalation rates, inactive cases and average closure time to ensure better team performance at all times.
Enhanced Team Productivity – Timely identify workloads across teams and agents to adjust the bandwidth and increase response rates.
Reports For Records – Instantly export dashboards to Excel for reporting, and collaboration across teams

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga Composer \| Document generation and reporting for Salesforce made easy	360° Analytics for Service Cloud – Smart Dashboards & Insights
your business	#1	Not ranked
documents such	#1	Not ranked
salesforce cloud	#1	Not ranked
and support	Not ranked	#2
case data install	Not ranked	#3

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Conga Composer \| Document generation and reporting for Salesforce made easy	360° Analytics for Service Cloud – Smart Dashboards & Insights
Average rating	4.7 ★ (950)	5.0 ★ (4)
Rating distribution	573% 418% 30% 20% 19%	5— 4— 3— 2— 1—

5 latest reviews · each app

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

7. App details

Long-form description · keyword frequency

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

360° Analytics for Service Cloud – Smart Dashboards & Insights

Full Description 360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. It provides a holistic view of customer support performance, success rates enabling teams to make instant but strategic decisions. Data Visualization includes: Donut Charts showing high-volume customers and open case distribution. Horizontal Bar Charts showing growth patterns, top escalated users, and team-wise case priorities. Vertical Bar Charts showing inactive cases, comment frequency, case ownership, and average closure time. Matrix Charts for analyzing closed cases by account over the fiscal year. These AI-powered visuals and dashboards are safe to download and exportable for Excel for quick access and instant shareability.

Top keywords

charts4×3.25%
support4×3.25%
case3×2.44%
cases3×2.44%
charts showing3×2.44%
customer3×2.44%
customer support3×2.44%
dashboards3×2.44%
instant3×2.44%

Frequently asked

Common questions about this comparison

Is Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights cheaper?

360° Analytics for Service Cloud – Smart Dashboards & Insights is the cheaper option — it offers a free plan (free). Conga Composer | Document generation and reporting for Salesforce made easy starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

360° Analytics for Service Cloud – Smart Dashboards & Insights has the higher average rating (5.0★ from 4 reviews) compared to Conga Composer | Document generation and reporting for Salesforce made easy (4.7★ from 950 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

360° Analytics for Service Cloud – Smart Dashboards & Insights holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

360° Analytics for Service Cloud – Smart Dashboards & Insights vs Conga Composer | Document generation and reporting for Salesforce made easy

360° Analytics for Service Cloud – Smart Dashboards & Insights

1. Listing metadata

Conga Composer | Document generation and reporting for Salesforce made easy

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights cheaper?

Which has better reviews, Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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