Conga Composer | vs Kore.ai AgentAssist — Salesforce

Kore.ai AgentAssist for Service Cloud Voice vs Conga Composer | Document generation and reporting for Salesforce made easy

Side-by-side comparison · 24 data points

Kore.ai AgentAssist for Service Cloud Voice

No rating yet

Agent AI automates workflows on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks

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1. Listing metadata

Field-level data

	Conga Composer \| Document generation and reporting for Salesforce made easy	Kore.ai AgentAssist for Service Cloud Voice
Tagline	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars	“Agent AI automates workflows on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks”204 chars
Description	961 / 2000 chars48% used	673 / 2000 chars34% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+10 more
Platforms	Salesforce	Salesforce
Developer	Conga

At a glance

8 metrics · auto-computed

Feature comparison between Conga Composer | Document generation and reporting for Salesforce made easy and Kore.ai AgentAssist for Service Cloud Voice
Metric	Conga Composer \| Document generation and reporting for Salesforce made easy	Kore.ai AgentAssist for Service Cloud Voice
Rating	4.7 ★	—
Total reviews	950	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	4
Languages	16 supported	15 supported
Listed since	Nov 2009	Oct 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Conga Composer | Document generation and reporting for Salesforce made easy is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Kore.ai AgentAssist for Service Cloud Voice's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Conga Composer | Document generation and reporting for Salesforce made easy at paid, Kore.ai AgentAssist for Service Cloud Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kore.ai AgentAssist for Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Conga Composer | Document generation and reporting for Salesforce made easy; mid-market and enterprise admins with specific feature requirements should evaluate both — Kore.ai AgentAssist for Service Cloud Voice's 0-review base may include the workflow context that matches your specific use case better than Conga Composer | Document generation and reporting for Salesforce made easy's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga Composer | Document generation and reporting for Salesforce made easy audit • Kore.ai AgentAssist for Service Cloud Voice audit

Listed	November 10, 2009	October 18, 2022

Last updated	—	—

3. Features

As listed by each developer

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.
Incorporate professional, complex content such as tables, images, rich text, charts, dashboards, custom fonts, watermarks, and global currencies.
Lower points of friction and speed up time to value with fully embedded and automated solutions directly where your customers and employees operate
Easily integrate into CPQ and CLM processes for your business to speed up your revenue lifecycle

Kore.ai AgentAssist for Service Cloud Voice

Real-time Coaching: Analyze speech patterns and improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.
Guided Playbooks: Standardize customer experiences based on company standards for products, services and brand to guide agents through complex interactions in a consistent, confident manner.
Search Assistant: Allow agents to quickly and easily find the right info to help each customer without having to tab between screens and search through endless information - saving time, lowering costs, reducing both customer and agent frustration
Agent Override: Enables agents to maintain control over automated, next best action suggestions by customizing or approving them before sending. This enables more personalized, targeted, customer experiences.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga Composer \| Document generation and reporting for Salesforce made easy	Kore.ai AgentAssist for Service Cloud Voice
your business	#1	Not ranked
documents such	#1	Not ranked
salesforce cloud	#1	Not ranked
ai agent	Not ranked	#6
ai agents	Not ranked	#9

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Conga Composer \| Document generation and reporting for Salesforce made easy	Kore.ai AgentAssist for Service Cloud Voice
Average rating	4.7 ★ (950)	—
Rating distribution	573% 418% 30% 20% 19%	5— 4— 3— 2— 1—

5 latest reviews · each app

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

7. App details

Long-form description · keyword frequency

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

Kore.ai AgentAssist for Service Cloud Voice

Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes. The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improvied cusotmer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.

Top keywords

agents4×4.21%
agent3×3.16%
agent ai3×3.16%
ai3×3.16%
advice2×2.11%
better2×2.11%
interactions2×2.11%

Frequently asked

Common questions about this comparison

Is Conga Composer | Document generation and reporting for Salesforce made easy or Kore.ai AgentAssist for Service Cloud Voice cheaper?

Both Conga Composer | Document generation and reporting for Salesforce made easy and Kore.ai AgentAssist for Service Cloud Voice offer paid plans only. Conga Composer | Document generation and reporting for Salesforce made easy starts at paid; Kore.ai AgentAssist for Service Cloud Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or Kore.ai AgentAssist for Service Cloud Voice?

AppRanks cannot separate these two on rating, because neither publishes one. Conga Composer | Document generation and reporting for Salesforce made easy does carry the larger published review base (950 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or Kore.ai AgentAssist for Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). Kore.ai AgentAssist for Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Kore.ai AgentAssist for Service Cloud Voice vs Conga Composer | Document generation and reporting for Salesforce made easy

Kore.ai AgentAssist for Service Cloud Voice

1. Listing metadata

Conga Composer | Document generation and reporting for Salesforce made easy

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Conga Composer | Document generation and reporting for Salesforce made easy or Kore.ai AgentAssist for Service Cloud Voice cheaper?

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or Kore.ai AgentAssist for Service Cloud Voice?

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or Kore.ai AgentAssist for Service Cloud Voice?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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