Which has better reviews, Conga Composer | Document generation and reporting for Salesforce made easy or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX has the higher average rating (5.0★ from 1 reviews) compared to Conga Composer | Document generation and reporting for Salesforce made easy (4.7★ from 949 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Conga Composer | Document generation and reporting for Salesforce made easy has more onboarding documentation maturity (949 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode stores based on its review-base composition (949 reviews). Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Conga Composer | Document generation and reporting for Salesforce made easy and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Migration support varies by app and category. Conga Composer | Document generation and reporting for Salesforce made easy and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Conga Composer | vs Five9 Fusion for — Salesforce

Conga Composer | Document generation and reporting for Salesforce made easy vs Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

Side-by-side comparison · 24 data points

Conga Composer | Document generation and reporting for Salesforce made easy

4.7·949reviews

Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source.

Shopifypaid

1. Listing metadata

Field-level data

	Conga Composer \| Document generation and reporting for Salesforce made easy	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Tagline	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars	“Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.”255 chars
Description	961 / 2000 chars48% used	1166 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfifrde+11 more	enfrptes
Platforms	Shopify	Shopify
Developer	Conga

At a glance

9 metrics · auto-computed

Feature comparison between Conga Composer | Document generation and reporting for Salesforce made easy and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Metric	Conga Composer \| Document generation and reporting for Salesforce made easy	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 949	1
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	16 supported	4 supported
Listed since	Nov 2009	Sep 2022

AppRanks verdict

Generated from live data on this page

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX edges out Conga Composer | Document generation and reporting for Salesforce made easy on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Conga Composer | Document generation and reporting for Salesforce made easy at paid, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (949 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX; mid-market and enterprise merchants with specific feature requirements should evaluate both — Conga Composer | Document generation and reporting for Salesforce made easy's 949-review base may include the workflow context that matches your specific use case better than Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga Composer | Document generation and reporting for Salesforce made easy audit • Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX audit

Listed	November 10, 2009	September 13, 2022

Last updated	—	—

3. Features

As listed by each developer

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.
Incorporate professional, complex content such as tables, images, rich text, charts, dashboards, custom fonts, watermarks, and global currencies.
Lower points of friction and speed up time to value with fully embedded and automated solutions directly where your customers and employees operate
Easily integrate into CPQ and CLM processes for your business to speed up your revenue lifecycle

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

UNIFIES OMNI-CHANNEL EXPERIENCES Embeds Five9 contact center into your existing Service Cloud experience to equip agents with intuitive call controls for inbound, outbound, and blended calls and campaigns to boost productivity and efficiency.
ELEVATES SELF-SERVICE INTERACTIONS Provides customers with self-service options through digital and voice AI Agents to reduce friction and hold times. Automates routine and repetitive tasks so your agents can focus on high-value tasks at hand.
STREAMLINES AFTER-CALL WORK Reduces contact center handle times and after-call work with auto call summaries, updating Salesforce records and creating follow-up tasks. Agents spend less time wrapping up interactions, and more time focused on customers.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga Composer \| Document generation and reporting for Salesforce made easy	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
contact	#29	#112

8. Quality signals

Reviews · velocity · latest sentiment

Signal	Conga Composer \| Document generation and reporting for Salesforce made easy	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Average rating	4.7 ★ (949)	5.0 ★ (1)
Rating distribution	573% 418% 30% 20% 19%	5— 4— 3— 2— 1—

5 latest reviews · each app

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

9. App details

Long-form description · keyword frequency

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

EMPOWERS AGENTS TO DO MORE WITH LESS Eliminates the learning curve and empowers agents to be super agents with Five9 directly embedded into Agentforce Service. Voice call transcriptions appear into the conversation window in real-time and powers Agentforce AI to surface knowledge base articles and guides agents with next best actions to take. Makes agents more efficient and puts the focus back on what matters most: your customers. TRANSFORMS OUTBOUND DIALING Empowers agents to be more productive than ever with various outbound dialing modes. Agents spend less time searching through contact records for phone numbers and more time servicing your customers to have more meaningful, personalized conversations. Stay compliant with regulations and streamline your outreach efforts. TRUSTED ENTERPRISE LEADER Born in the cloud and dedicated to reliability and security, we believe trust is the foundation of every partnership. At Five9, we ensure transparent, secure, and reliable contact center compliance, empowering our customers to confidently operate and grow their businesses while meeting all regulatory requirements in contact and call center operations.

Top keywords

agents7×4.12%
contact3×1.76%
customers3×1.76%
empowers3×1.76%
empowers agents3×1.76%
agentforce2×1.18%
call2×1.18%
center2×1.18%

Conga Composer | Document generation and reporting for Salesforce made easy vs Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

Conga Composer | Document generation and reporting for Salesforce made easy

1. Listing metadata

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is Conga Composer | Document generation and reporting for Salesforce made easy or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX cheaper?

Which has better reviews, Conga Composer | Document generation and reporting for Salesforce made easy or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Conga Composer | Document generation and reporting for Salesforce made easy and Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX?