Conga Composer vs ServiceDesk+ Premium — Salesforce

Conga Composer Salesforce Connector | document generation for anyone, anywhere vs ServiceDesk+ Premium

Side-by-side comparison · 24 data points

Conga Composer Salesforce Connector | document generation for anyone, anywhere

4.7·949reviews

Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	ServiceDesk+ Premium
Tagline	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars	“Upgrade your basic Email-to-Case program with a greater solution called ServiceDesk+. It is an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge setup. Stay on top of the game with ServiceDesk+!”250 chars
Description	961 / 2000 chars48% used	1029 / 2000 chars51% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	Conga	Micronetbd Inc

At a glance

9 metrics · auto-computed

Feature comparison between Conga Composer Salesforce Connector | document generation for anyone, anywhere and ServiceDesk+ Premium
Metric	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	ServiceDesk+ Premium
Rating	4.7 ★	—
Total reviews	949	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	Nov 2009	Jun 2022

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Conga Composer Salesforce Connector | document generation for anyone, anywhere is the stronger choice for most Salesforce AppExchange merchants — 4.7★ vs ServiceDesk+ Premium's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Conga Composer Salesforce Connector | document generation for anyone, anywhere at paid, ServiceDesk+ Premium at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Conga Composer Salesforce Connector | document generation for anyone, anywhere has the larger user base (949 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ServiceDesk+ Premium's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Conga Composer Salesforce Connector | document generation for anyone, anywhere; mid-market and enterprise merchants with specific feature requirements should evaluate both — ServiceDesk+ Premium's 0-review base may include the workflow context that matches your specific use case better than Conga Composer Salesforce Connector | document generation for anyone, anywhere's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga Composer Salesforce Connector | document generation for anyone, anywhere audit • ServiceDesk+ Premium audit

Listed	November 10, 2009	June 2, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	ServiceDesk+ Premium
your document	#1	Not ranked
conga	#1	Not ranked
your business	#1	Not ranked

8. Quality signals

Reviews · velocity · latest sentiment

Signal	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	ServiceDesk+ Premium
Average rating	4.7 ★ (949)	0.0 ★ (0)
Rating distribution	573% 418% 30% 20% 19%	5— 4— 3— 2— 1—

5 latest reviews · each app

Conga Composer Salesforce Connector | document generation for anyone, anywhere

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

9. App details

Long-form description · keyword frequency

Conga Composer Salesforce Connector | document generation for anyone, anywhere

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

ServiceDesk+ Premium

ServiceDesk+ Premium is an application specially tailored for users or companies who wants to effectively provide customer support implementation. It makes the job easier and productive for case agents through an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge setup. Features: - Have better support to customers with low operating costs and improve the monitoring process of activities related to a specific case. - Have real-time analysis and reporting through the tool - Own an interface where users can add their comments in a well-structured manner using defined email templates. - Be able to view past case comments that can be sent to users as a history. Users can view the public, private & draft comments by using our page layout components. - Be able to bulk close & merge the cases in a more advanced way through our Close & Merge list view buttons. Amplify Case Management Productivity & Boost Customer Satisfaction with ServiceDesk+ Premium by Micronetbd!

Top keywords

case7×4.35%
users4×2.48%
comments3×1.86%
merge3×1.86%
through3×1.86%
view3×1.86%
able2×1.24%
advanced2×1.24%
bulk2×1.24%

Frequently asked

Common questions about this comparison

Is Conga Composer Salesforce Connector | document generation for anyone, anywhere or ServiceDesk+ Premium cheaper?

Both Conga Composer Salesforce Connector | document generation for anyone, anywhere and ServiceDesk+ Premium offer paid plans only. Conga Composer Salesforce Connector | document generation for anyone, anywhere starts at paid; ServiceDesk+ Premium starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Conga Composer Salesforce Connector | document generation for anyone, anywhere or ServiceDesk+ Premium?

It depends on what you're optimizing for. Conga Composer Salesforce Connector | document generation for anyone, anywhere fits better if you prioritize rating consistency; ServiceDesk+ Premium is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Conga Composer Salesforce Connector | document generation for anyone, anywhere or ServiceDesk+ Premium?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Conga Composer Salesforce Connector | document generation for anyone, anywhere has more onboarding documentation maturity (949 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Conga Composer Salesforce Connector | document generation for anyone, anywhere typically suits early-stage and growth-mode stores based on its review-base composition (949 reviews). ServiceDesk+ Premium aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Conga Composer Salesforce Connector | document generation for anyone, anywhere vs ServiceDesk+ Premium

Conga Composer Salesforce Connector | document generation for anyone, anywhere

1. Listing metadata

ServiceDesk+ Premium

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is Conga Composer Salesforce Connector | document generation for anyone, anywhere or ServiceDesk+ Premium cheaper?

Should I choose Conga Composer Salesforce Connector | document generation for anyone, anywhere or ServiceDesk+ Premium?

Which is faster to set up, Conga Composer Salesforce Connector | document generation for anyone, anywhere or ServiceDesk+ Premium?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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