Which works better for small vs large Salesforce AppExchange stores?

Conga Composer Salesforce Connector | document generation for anyone, anywhere typically suits early-stage and growth-mode stores based on its review-base composition (949 reviews). CommentBox aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Conga Composer vs CommentBox — Salesforce

Conga Composer Salesforce Connector | document generation for anyone, anywhere vs CommentBox

Side-by-side comparison · 24 data points

Conga Composer Salesforce Connector | document generation for anyone, anywhere

4.7·949reviews

Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	CommentBox
Tagline	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars	“CommentBox includes a wealth of features to improve the service agent experience. Add CC & BCC email addresses in case comments. Add attachments & Save time by selecting comment content from email templates. Auto-insert case emails as comments and more!”253 chars
Description	961 / 2000 chars48% used	1183 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	Conga	Salesforce Labs

At a glance

9 metrics · auto-computed

Feature comparison between Conga Composer Salesforce Connector | document generation for anyone, anywhere and CommentBox
Metric	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	CommentBox
Rating	4.7 ★	—
Total reviews	949	0
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	Nov 2009	Sep 2017

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Conga Composer Salesforce Connector | document generation for anyone, anywhere is the stronger choice for most Salesforce AppExchange merchants — 4.7★ vs CommentBox's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, CommentBox offers a free tier (free) while Conga Composer Salesforce Connector | document generation for anyone, anywhere starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Conga Composer Salesforce Connector | document generation for anyone, anywhere has the larger user base (949 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CommentBox's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Conga Composer Salesforce Connector | document generation for anyone, anywhere; mid-market and enterprise merchants with specific feature requirements should evaluate both — CommentBox's 0-review base may include the workflow context that matches your specific use case better than Conga Composer Salesforce Connector | document generation for anyone, anywhere's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga Composer Salesforce Connector | document generation for anyone, anywhere audit • CommentBox audit

Listed	November 10, 2009	September 4, 2017

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	CommentBox
salesforce cloud	#1	Not ranked
conga	#1	Not ranked
document	#1	Not ranked

8. Quality signals

Reviews · velocity · latest sentiment

Signal	Conga Composer Salesforce Connector \| document generation for anyone, anywhere	CommentBox
Average rating	4.7 ★ (949)	0.0 ★ (0)
Rating distribution	573% 418% 30% 20% 19%	5— 4— 3— 2— 1—

5 latest reviews · each app

Conga Composer Salesforce Connector | document generation for anyone, anywhere

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

9. App details

Long-form description · keyword frequency

Conga Composer Salesforce Connector | document generation for anyone, anywhere

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

CommentBox

CommentBox has been designed to enhance the service agent user experience. Agents are able to add additional "To" addresses as well as include CC and BCC addresses in their Case Comment correspondence. A checkbox provides the ability for agents to save internal comments to their peers, or send public messages to clients. Include all case followers in emails at the click of a button & drag and drop files into CommentBox to include in comments. A log of recipients is kept in the case comment header. Drop down menus provide access to plain text email templates to aid agents with responses. Currently, merge fields and HTML/Visualforce email templates are not supported. Within any customisable lightning console, admins can include the CommentBoxUtility component, allowing users to get notified as soon as a new comment lands on one of their cases. Inbound and outbound emails from cases are included in case comments, reducing the need to copy and paste the communication HOW TO INSTALL The setup of CommentBox is quick and easy - see the install guide below! SUPPORT CommentBox has been designed and developed by Michael Holt. Seek his support on twitter: @SFMichaelHolt

Top keywords

case4×2.08%
commentbox4×2.08%
include4×2.08%
agents3×1.56%
comment3×1.56%
comments3×1.56%
addresses2×1.04%
case comment2×1.04%
cases

Conga Composer Salesforce Connector | document generation for anyone, anywhere vs CommentBox

Conga Composer Salesforce Connector | document generation for anyone, anywhere

1. Listing metadata

CommentBox

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Conga Composer Salesforce Connector | document generation for anyone, anywhere · 3 changes

CommentBox · 1 changes

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is Conga Composer Salesforce Connector | document generation for anyone, anywhere or CommentBox cheaper?

Should I choose Conga Composer Salesforce Connector | document generation for anyone, anywhere or CommentBox?

Which is faster to set up, Conga Composer Salesforce Connector | document generation for anyone, anywhere or CommentBox?

Which works better for small vs large Salesforce AppExchange stores?

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