- Category rank
- #863 in Productivity
- Price
- Free plan
- Listing audit
- 61/100
CommentBox is a Salesforce AppExchange app by Salesforce Labs.
CommentBox is the #863 ranked Productivity app on Salesforce, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
CommentBox ranks #863 of 1,699 in Productivity on Salesforce. It has no reviews on Salesforce yet. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2017
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About CommentBox
How CommentBox works
CommentBox has been designed to enhance the service agent user experience.
Agents are able to add additional "To" addresses as well as include CC and BCC addresses in their Case Comment correspondence. A checkbox provides the ability for agents to save internal comments to their peers, or send public messages to clients. Include all case followers in emails at the click of a button & drag and drop files into CommentBox to include in comments. A log of recipients is kept in the case comment header.
Drop down menus provide access to plain text email templates to aid agents with responses. Currently, merge fields and HTML/Visualforce email templates are not supported.
Within any customisable lightning console, admins can include the CommentBoxUtility component, allowing users to get notified as soon as a new comment lands on one of their cases.
Inbound and outbound emails from cases are included in case comments, reducing the need to copy and paste the communication
HOW TO INSTALL The setup of CommentBox is quick and easy - see the install guide below!
SUPPORT CommentBox has been designed and developed by Michael Holt. Seek his support on twitter: @SFMichaelHolt
Key features
- Include additional emails, such as "To" "CC" and "BCC" in case comments and get notified of new comments when working in a lightning console
