FormAssembly vs InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection and InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce are evenly matched on rating (4.7★ vs 4.6★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing entry tiers: FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection at paid, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the larger user base (424 reviews vs 11), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection or InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce cheaper?

Both FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection and InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce offer paid plans only. FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection starts at paid; InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection or InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce?

FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection (4.7★, 424 reviews) and InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce (4.6★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection or InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce?

FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection holds the higher average rating (4.7★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection or InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce?