Side-by-side comparison · 24 data points
| Geopointe | InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.
| Metric | Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation | InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.0 ★ |
| Total reviews | ★ 931 | 2 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 3 | ★ 5 |
| Languages | 10 supported | 1 supported |
| Listed since | May 2010 | Jul 2021 |
Based on the data on this page, Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation at paid, InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation has the larger user base (931 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation; mid-market and enterprise admins with specific feature requirements should evaluate both — InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's 2-review base may include the workflow context that matches your specific use case better than Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation audit • InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud audit
| Listed |
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| Last updated | — | — |
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| Keyword | Geopointe | InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud |
|---|---|---|
| plan | #1 | Not ranked |
| data from | #1 | Not ranked |
| insights and | #1 | Not ranked |
| centers | Not ranked | #7 |
| contact | Not ranked | #70 |
Both Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud offer paid plans only. Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation starts at paid; InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud starts at paid. Compare the per-tier features in the Pricing section above before committing.
Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation has the higher average rating (4.9★ from 931 reviews) compared to InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud (4.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation holds the higher average rating (4.9★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation has the deeper published review base (931 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation typically suits early-stage and growth-mode teams based on its published review base (931 reviews). InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.