Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Dropbox for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Dropbox for Salesforce — Salesforce

Dropbox for Salesforce vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Dropbox for Salesforce

5.0·1reviews

Work faster with Dropbox right inside Salesforce. Upload files, preview documents, create folders, search content and sync everything instantly—without switching tabs. Perfect for Sales, CS, Marketing and Operations teams.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Dropbox for Salesforce
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Work faster with Dropbox right inside Salesforce. Upload files, preview documents, create folders, search content and sync everything instantly—without switching tabs. Perfect for Sales, CS, Marketing and Operations teams.”223 chars
Description	1127 / 2000 chars56% used	1033 / 2000 chars52% used
Screenshots	—	—
Languages	enfrdeptes	enja
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Beaufort 12 FZCO

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Dropbox for Salesforce
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Dropbox for Salesforce
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	2 supported
Listed since	Apr 2016	Jun 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Dropbox for Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Dropbox for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Dropbox for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Dropbox for Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Dropbox for Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Dropbox for Salesforce audit

Listed	April 14, 2016	June 29, 2026

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Dropbox for Salesforce

⭐ Native Dropbox File Management Access all Dropbox folders directly from Salesforce. Benefit: No more jumping between tabs or losing track of content.
📄 Drag-and-Drop Uploads Upload single or multiple files into Dropbox from any record. Benefit: Faster workflows for sales, CS and project teams.
🔍 Instant File Search Search Dropbox files inside Salesforce using keyword filtering. Benefit: Find proposals, decks or contracts in seconds.
👀 File Preview (PDF, images, docs) Preview files before downloading. Benefit: Quick validation and review without opening new tabs.
🧭Breadcrumb Navigation Move easily between parent and subfolders. Benefit: Stay organised even with complex folder structures.
🗑 Download, Share, Delete Complete control over Dropbox files without leaving CRM. Benefit: Reduces friction in customer-facing processes.
📊 File Metadata Panel See file owner, path, size, modified date and more. Benefit: Clear auditability and version confidence.
🔐 One-Click OAuth Setup Connect Dropbox in seconds. Benefit: Zero admin training required.
📁 Automated Folder Structure Automatically creates and links a Dropbox folder for every Salesforce record. Benefit: Ensures a consistent, reliable folder structure without any manual setup.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Dropbox for Salesforce
salesforce without	#1	#6
ever leaving salesforce	#1	#9

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Dropbox for Salesforce

Dropbox for Salesforce by Beaufort12 is a native Lightning Web Component that brings Dropbox file storage, document management and real-time sync directly into Salesforce. Users can upload files, preview documents, browse folders, search content and organise Dropbox files without ever leaving a Salesforce record. The integration supports drag-and-drop uploads, folder creation, breadcrumb navigation, metadata visibility, file previews, downloads, deleting and sharing—all performed directly inside Salesforce. Dropbox remains your source of truth, while Salesforce becomes the workflow layer for accessing and managing content. Designed for sales teams managing proposals and contracts, CS teams organising onboarding documents, marketing teams storing brand assets, and operations teams handling project files, this integration helps every user stay organised and move faster. Every component is built for Lightning Experience: clean interface, fast loading, secure OAuth authentication and seamless two-way sync with Dropbox.

Top keywords

dropbox5×3.65%
salesforce5×3.65%
teams4×2.92%
files3×2.19%
component2×1.46%
content2×1.46%
directly2×1.46%
documents2×1.46%
file2×

Dropbox for Salesforce vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Dropbox for Salesforce

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

Dropbox for Salesforce · 2 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Dropbox for Salesforce cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Dropbox for Salesforce?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Dropbox for Salesforce?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Dropbox for Salesforce?

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