Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Parse Connect | Intelligent Document Processing for Any Size Team?

Parse Connect | Intelligent Document Processing for Any Size Team has the higher average rating (5.0★ from 3 reviews) compared to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Parse Connect | Intelligent Document Processing for Any Size Team?

Parse Connect | Intelligent Document Processing for Any Size Team holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Parse Connect | Intelligent Document Processing for Any Size Team?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Parse Connect | Intelligent Document Processing for Any Size Team typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Parse Connect | Intelligent Document Processing for Any Size Team?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Parse Connect | Intelligent Document Processing for Any Size Team both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Parse Connect | Intelligent Document Processing for Any Size Team" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs Parse Connect | — Salesforce

Parse Connect | Intelligent Document Processing for Any Size Team vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Parse Connect | Intelligent Document Processing for Any Size Team

5.0·3reviews

Extract and map data from PDFs, Microsoft Word docs, Excel files, emails and images directly to Salesforce fields. Eliminate manual data entry, reduce errors, and turn unstructured files into searchable, reportable Salesforce data. Try 25 pages for free!

salesforcepaid

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Parse Connect \| Intelligent Document Processing for Any Size Team
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Extract and map data from PDFs, Microsoft Word docs, Excel files, emails and images directly to Salesforce fields. Eliminate manual data entry, reduce errors, and turn unstructured files into searchable, reportable Salesforce data. Try 25 pages for free!”254 chars
Description	1127 / 2000 chars56% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Appiphony

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Parse Connect | Intelligent Document Processing for Any Size Team
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Parse Connect \| Intelligent Document Processing for Any Size Team
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	3
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 12 tiers
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Jan 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Parse Connect | Intelligent Document Processing for Any Size Team is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Parse Connect | Intelligent Document Processing for Any Size Team at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Parse Connect | Intelligent Document Processing for Any Size Team's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Parse Connect | Intelligent Document Processing for Any Size Team; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Parse Connect | Intelligent Document Processing for Any Size Team's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Parse Connect | Intelligent Document Processing for Any Size Team audit

Listed	April 14, 2016	January 28, 2026

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Parse Connect | Intelligent Document Processing for Any Size Team

AUTOMATICALLY CONVERT FILES TO SALESFORCE DATA. Go beyond Salesforce OCR. Extract data from PDFs, Word Docs, JPEGs, PNGs, XLS, XLSX, and HEIC files to instantly create or update Salesforce records. Save time while eliminating typos and missed information.
BUILD DOCUMENT PARSING TEMPLATES IN MINUTES. Easily define how documents should be read and mapped. Our in-app template builder is native to Salesforce and uses plain-language instruction to effortlessly work with your existing document formatting.
TEST, REVIEW, AND TRUST EVERY CHANGE. Review parsed results before they go live. See exactly which field values were created or updated, compare old and new data, and ensure accuracy across your org.
CREATE AND UPDATE RECORDS FROM EMAILS AND ATTACHMENTS. Forward emails to a designated inbox where Parse Connect can automatically parse the email’s body, subject, sender address, and emailed attachments into Salesforce data.
AUTOMATE DOCUMENT PARSING WITH SALESFORCE FLOW. With Parse Connect's custom Flow action, you can automatically trigger parsing the moment a file is added to a record, so documents are processed instantly and without error.
NO CODE OR AI TUNING EXPERTISE REQUIRED. Parse Connect is easy to set up and configure. Build templates with dropdown menus, test with real documents, and map data using familiar Salesforce objects & fields, no need for extensive model tuning expertise.
BUY WHAT’S RIGHT FOR YOUR ORG WITH USAGE-BASED PRICING. Our usage-based pricing makes it easy to scale up or down based on your actual document volume. No minimums to meet, just transparent, flexible pricing that you can manage directly within the app.
ANNUAL AND MONTHLY PAYMENT OPTIONS. Pay the way that’s best for your organization. Appiphony apps make it easy to design your subscription in a way that is convenient for you.
SELF-SERVICE PURCHASE MODEL Appiphony apps are easy to install, use, and manage, too. Our custom payment center allows you to adjust your plan directly in the app. No need for a phone call to adjust your subscription.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Parse Connect \| Intelligent Document Processing for Any Size Team
intelligent	#7	#11

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Parse Connect | Intelligent Document Processing for Any Size Team

What is intelligent document parsing for Salesforce? Parse Connect is an intelligent document processing (IDP) solution designed for Salesforce. Use IDP to extract and map data from PDFs, Word docs, Excel spreadsheets, email messages and attachments, and images, directly to Salesforce records. Unlike OCR and NLP tools, Parse Connect uses AI to understand document context, not just read text, so data lands in the right fields accurately even when document formats vary. Powered by OpenAI or Gemini, Parse Connect brings unstructured documents into structured, searchable, and reportable Salesforce data. It's perfect for automating onboarding, parsing contracts, processing invoices, or handling high volume documentation. How do I extract data from Excel Spreadsheets into Salesforce? Parse Connect reads XLS and XLSX files, turning data from documents, emails, or images into usable Salesforce data and fields. Parse Connect features: • An Apex Toolkit for developers to run parses inside custom workflows • Salesforce Flow actions for automated, trigger based parsing inside your org • AI-powered image and document reading that goes beyond traditional OCR • Custom Parsing Templates

Top keywords

salesforce7×4.09%
data6×3.51%
connect5×2.92%
document5×2.92%
parse5×2.92%
parse connect5×2.92%
parsing4×2.34%
custom2×

Parse Connect | Intelligent Document Processing for Any Size Team vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Parse Connect | Intelligent Document Processing for Any Size Team

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

Parse Connect | Intelligent Document Processing for Any Size Team · 4 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Parse Connect | Intelligent Document Processing for Any Size Team cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Parse Connect | Intelligent Document Processing for Any Size Team?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Parse Connect | Intelligent Document Processing for Any Size Team?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Parse Connect | Intelligent Document Processing for Any Size Team?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Parse Connect | Intelligent Document Processing for Any Size Team?