Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and GOAT Email AI: Salesforce Native Email Intelligence for Agentforce?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and GOAT Email AI: Salesforce Native Email Intelligence for Agentforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GOAT Email AI: Salesforce Native Email Intelligence for Agentforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs GOAT Email AI — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs GOAT

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	GOAT
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Email intelligence for Salesforce teams who need ownership, control and automation. Fully built on native email message records, enabling reliable AI and Agentforce actions.”173 chars
Description	1127 / 2000 chars56% used	1196 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	GOAT Email

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and GOAT Email AI: Salesforce Native Email Intelligence for Agentforce
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	GOAT Email AI: Salesforce Native Email Intelligence for Agentforce
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	1 tier	1 tier
Listed features	3	★ 7
Languages	5 supported	1 supported
Listed since	Apr 2016	May 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs GOAT Email AI: Salesforce Native Email Intelligence for Agentforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, GOAT Email AI: Salesforce Native Email Intelligence for Agentforce offers a free tier (free_to_install) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GOAT Email AI: Salesforce Native Email Intelligence for Agentforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — GOAT Email AI: Salesforce Native Email Intelligence for Agentforce's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • GOAT Email AI: Salesforce Native Email Intelligence for Agentforce audit

Listed	April 14, 2016	May 8, 2026

Last updated	—	—

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	GOAT
agentforce ai	#1	#4

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

GOAT

Most Salesforce teams struggle to automate or analyze email communication because the data is unstructured. GOAT Email AI solves this by working entirely within native Salesforce email records, no syncing or external systems involved. With Agentforce-powered intelligence, it helps your team generate accurate replies, maintain a consistent tone and automate email workflows, responses, follow-ups and outreach using real conversation history and Sales. Built 100% natively on Salesforce. Without middleware or APIs. AI modules are included with GOAT Email Professional and Enterprise plans. Built on GOAT Email (4.98 stars on AppExchange), trusted by Enterprises. AI Email Drafting Generate context-aware replies using conversation history and Salesforce data. Tone Consistency Detect tone differences across departments and receive AI suggestions. Email Summaries Summarize long email threads into key decisions and action points. Real-Time Suggestions Get tone and writing recommendations before sending. Custom Agentforce Actions Build custom AI actions for routing, compliance, escalation, and workflow automation. Secure and Salesforce-Native All processing runs inside Salesforce.

Top keywords

email9×5.63%
ai5×3.13%
salesforce5×3.13%
tone4×2.50%
goat3×1.88%
goat email3×1.88%
actions2×1.25%
automate2×1.25%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GOAT Email AI: Salesforce Native Email Intelligence for Agentforce cheaper?

GOAT Email AI: Salesforce Native Email Intelligence for Agentforce is the cheaper option — it offers a free plan (free_to_install). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GOAT Email AI: Salesforce Native Email Intelligence for Agentforce?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GOAT Email AI: Salesforce Native Email Intelligence for Agentforce?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). GOAT Email AI: Salesforce Native Email Intelligence for Agentforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs GOAT

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

GOAT

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

GOAT · 1 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GOAT Email AI: Salesforce Native Email Intelligence for Agentforce cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GOAT Email AI: Salesforce Native Email Intelligence for Agentforce?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GOAT Email AI: Salesforce Native Email Intelligence for Agentforce?

Which works better for small vs large Salesforce AppExchange admins?

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Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and GOAT Email AI: Salesforce Native Email Intelligence for Agentforce?