Talkdesk for vs GoLIVE360 | Headless — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs GoLIVE360 | Headless Accelerator

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	GoLIVE360 \| Headless Accelerator
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“GoLIVE360 with Salesforce Headless Composable Storefront, and accelerate a customizable, mobile-first solution for all devices. Ensuring an efficient and superior customer experience regardless of industry and device compatibility.”231 chars
Description	1127 / 2000 chars56% used	837 / 2000 chars42% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	NESTOSH

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and GoLIVE360 | Headless Accelerator
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	GoLIVE360 \| Headless Accelerator
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Mar 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs GoLIVE360 | Headless Accelerator's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, GoLIVE360 | Headless Accelerator at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GoLIVE360 | Headless Accelerator's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — GoLIVE360 | Headless Accelerator's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • GoLIVE360 | Headless Accelerator audit

Listed	April 14, 2016	March 24, 2025

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

GoLIVE360 | Headless Accelerator

TRUE HEADLESS Use a decoupled front-end and back-end for flexible, personalized user experiences without impacting the back-end system, offering a highly customizable and adaptable storefront.
IMPROVED PERFORMANCE and SCALABILITY Ensures quick and efficient brand launches with scalable infrastructure. Our solution approach achieves faster and more responsiveness, enhancing your customer experience.
OMNICHANNEL EXPERIENCE Connect with your customers across web, mobile, and social media with our pre-built, ready-to-launch, cross-cloud functionalities, which support a comprehensive omnichannel strategy for improved customer engagement.
PRE-INTEGRATED SOLUTION GoLIVE360 is your one-stop solution that supports pre-integration with various third-party applications, such as CMS, payment gateways, address validation, review systems, security, PIM, and marketing tools.
ENHANCED SECURITY and FASTER TO MARKET Our solution is designed for rapid deployment, protecting sensitive data, implementing changes quickly, launching features, and establishing a robust online presence in just weeks.
FUTURE PROOF and DEVELOPER FRIENDLY With the power of Salesforce Headless, GoLIVE360 with a customizable and adaptable solution to enhance productivity and innovation. Allows tech adoption without a system overhaul, boosting competitiveness.
PRE-INTEGRATED ANALYTICS, ADDRESS, MARKETING, & PROTECTION - Page Tracking & Analytics: GTM - Address Suggestion & Validation: Google, Melissa - Marketing: Klavio - Site Protection: Google reCAPTCHA
PRE-INTEGRATED SEARCH, ORDER & PAYMENT - Product Search: Algolia - Order fulfillment & Tracking: Omni Channel Inventory (OCI) & Salesforce - Payment: Adyen & ApplePay
PRE-INTEGRATED RATINGS & HEADLESS CMS - Rating and Reviews: YOTPO - CMS: Storyblok, Contentstack

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	GoLIVE360 \| Headless Accelerator
integrated	#3	#8

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

GoLIVE360 | Headless Accelerator

GoLIVE360 with NESTOSH's revolutionary starter kit to accelerate your transition to a Salesforce headless architecture. Our pre-built, ready-to-launch solution empowers businesses to establish a robust online presence quickly and efficiently. Integrating seamlessly with Salesforce offers a flexible, scalable, and innovative enterprise solution for all industries. Engineered for rapid deployment, it enables your brand to go live quickly, minimizing setup time with pre-integrated third-party applications like CMS, payment gateways, address validation, marketing tools, review systems, search functions, and security applications. Built on the powerful Salesforce platform, it supports cross-cloud (Service, Marketing, OMS, & OCI) using MuleSoft middleware capabilities, ensuring a unified system for managing your online storefront.

Top keywords

salesforce3×2.86%
applications2×1.90%
marketing2×1.90%
quickly2×1.90%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GoLIVE360 | Headless Accelerator cheaper?

Both Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and GoLIVE360 | Headless Accelerator offer paid plans only. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid; GoLIVE360 | Headless Accelerator starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GoLIVE360 | Headless Accelerator?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GoLIVE360 | Headless Accelerator?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). GoLIVE360 | Headless Accelerator typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs GoLIVE360 | Headless Accelerator

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

GoLIVE360 | Headless Accelerator

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GoLIVE360 | Headless Accelerator cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GoLIVE360 | Headless Accelerator?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or GoLIVE360 | Headless Accelerator?

Which works better for small vs large Salesforce AppExchange admins?

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