Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Developer Carbon Dashboard typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Developer Carbon — Salesforce

Developer Carbon Dashboard vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Developer Carbon Dashboard

No rating yet

The Developer Carbon Dashboard helps developers and admins understand which code and configurations in their org contribute most to carbon emissions, empowering them to reduce their Salesforce-related emissions. Requires CRM Analytics and Event Monitoring

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Developer Carbon Dashboard
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“The Developer Carbon Dashboard helps developers and admins understand which code and configurations in their org contribute most to carbon emissions, empowering them to reduce their Salesforce-related emissions. Requires CRM Analytics and Event Monitoring”255 chars
Description	1127 / 2000 chars56% used	893 / 2000 chars45% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Salesforce Labs

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Developer Carbon Dashboard
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Developer Carbon Dashboard
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Jan 2024

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Developer Carbon Dashboard's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Developer Carbon Dashboard offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Developer Carbon Dashboard's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Developer Carbon Dashboard's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Developer Carbon Dashboard audit

Listed	April 14, 2016	January 31, 2024

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Developer Carbon Dashboard
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Developer Carbon Dashboard

This dashboard highlights which code or configurations in a Salesforce org are causing the most estimated emissions. This empowers admins, devs, and architects to reduce the org's carbon emissions footprint. How it works: The Developer Carbon Dashboard takes performance data provided by Event Monitoring and displays it with CRM Analytics. It’s an open-source project that customers can customize and adapt in their org. For this version of the dashboard, we’re looking at currently available Event Monitoring logs to display discrete parts of three different layers of the core application: business logic, UI layer, and API layer. For more, see the blog post on this project: https://developer.salesforce.com/blogs/2023/09/cut-carbon-emissions-with-the-developer-carbon-dashboard See installation and setup instructions here: https://github.com/SalesforceLabs/Developer-Carbon-Dashboard

Top keywords

dashboard3×2.38%
carbon2×1.59%
com2×1.59%
developer2×1.59%
emissions2×1.59%
event2×1.59%
event monitoring2×1.59%
https2×1.59%
layer2×1.59%

Developer Carbon Dashboard vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Developer Carbon Dashboard

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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Which works better for small vs large Salesforce AppExchange admins?

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