Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Google Form Auto Sync cheaper?

Google Form Auto Sync is the cheaper option — it offers a free plan (free). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Google Form Auto Sync typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Google Form Auto Sync — Salesforce

Google Form Auto Sync vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Google Form Auto Sync

5.0·2reviews

Free, 100% native Google Forms to Salesforce integration. Every form submission lands in Salesforce automatically, in real time, as a searchable record. No Zapier, no middleware, no spreadsheets in between. Set up in minutes with a guided wizard.

salesforcefree

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Google Form Auto Sync
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Free, 100% native Google Forms to Salesforce integration. Every form submission lands in Salesforce automatically, in real time, as a searchable record. No Zapier, no middleware, no spreadsheets in between. Set up in minutes with a guided wizard.”246 chars
Description	1127 / 2000 chars56% used	1152 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	TwinStack Solutions

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Google Form Auto Sync
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Google Form Auto Sync
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	2
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Aug 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Google Form Auto Sync is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Google Form Auto Sync offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Google Form Auto Sync's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Google Form Auto Sync; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Google Form Auto Sync's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Google Form Auto Sync audit

Listed	April 14, 2016	August 21, 2026

Last updated	—	—

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Google Form Auto Sync
sync responses	#12	#1

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Google Form Auto Sync

Google Form Auto Sync captures your Google Forms submissions directly in Salesforce, in real time. Free, 100% native, no Zapier or middleware required. THE PROBLEM Teams collect leads, applications, registrations, and surveys through Google Forms. Getting that data into Salesforce means downloading spreadsheets, importing CSVs, or paying for an integration platform. Responses sit outside the CRM and someone re-keys them by hand. THE SOLUTION Each Google Form connects directly to your Salesforce org. On submit, the response posts into Salesforce as a Form Response record within seconds. No spreadsheet, no third-party server, no per-response fee. Because nothing sits in the middle, no outside vendor holds credentials to your org. HOW IT WORKS A guided 5-step wizard generates your endpoint, credentials, and a copy-ready script for your form. Authentication uses OAuth 2.0 with a dedicated Run-As user and enforced field-level security. WHAT YOU GET Every submission as a searchable Salesforce record, a dashboard of connected forms, and a readable question-and-answer viewer. Route responses to Leads, Cases, or Campaign Members with Flow.

Top keywords

salesforce5×2.92%
form4×2.34%
google4×2.34%
forms3×1.75%
credentials2×1.17%
directly2×1.17%
google form2×1.17%
google forms2×1.17%

Google Form Auto Sync vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Google Form Auto Sync

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

Google Form Auto Sync · 4 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Google Form Auto Sync cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Google Form Auto Sync?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Google Form Auto Sync?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Google Form Auto Sync?

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