Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and CedCommerce Facebook & Instagram Shopping for B2C Commerce?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and CedCommerce Facebook & Instagram Shopping for B2C Commerce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CedCommerce Facebook & Instagram Shopping for B2C Commerce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs CedCommerce Facebook — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs CedCommerce Facebook & Instagram Shopping for B2C Commerce

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	CedCommerce Facebook & Instagram Shopping for B2C Commerce
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Facebook & Instagram Shopping by CedCommerce is a solution where businesses can list and sell across the Meta Commerce platforms with seamless Integration built exclusively for Salesforce B2C Commerce to streamline product and order management.”244 chars
Description	1127 / 2000 chars56% used	767 / 2000 chars38% used
Screenshots	—	—
Languages	enfrdeptes	nlenfrdeja+3 more
Platforms	Salesforce	Salesforce
Developer	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and CedCommerce Facebook & Instagram Shopping for B2C Commerce
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	CedCommerce Facebook & Instagram Shopping for B2C Commerce
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	8 supported
Listed since	Apr 2016	Jan 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs CedCommerce Facebook & Instagram Shopping for B2C Commerce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, CedCommerce Facebook & Instagram Shopping for B2C Commerce offers a free tier (freemium) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CedCommerce Facebook & Instagram Shopping for B2C Commerce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — CedCommerce Facebook & Instagram Shopping for B2C Commerce's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • CedCommerce Facebook & Instagram Shopping for B2C Commerce audit

Listed	April 14, 2016	January 18, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

CedCommerce Facebook & Instagram Shopping for B2C Commerce

Feed Management: List products on Facebook & Instagram in bulk or individually based on pre-defined profiles and map them to relevant categories. Businesses can upload or delete product(s) from the Meta catalog from the app.
One-stop for all product operations: Amend specifics like the product’s title, price, and product description. Fetch the products from the Salesforce commerce to the Meta commerce platforms via the app.
Easy upload to expedite setup: Easily upload your products from the Salesforce Commerce store to Meta commerce platforms. Select the product category, add attributes, and efficiently list the products on your Meta platform.
Profiling for selective uploads: No need to push all products in one go. Group similar products together, create customized profiles and make your uploads more refined and manageable.
Scheduled synchronization for up-to-date product data: Fetch updated product information like price, inventory description, or any vital detail into the Meta catalog at regular intervals through scheduled synchronization.
Order management: Retrieve, fulfill and cancel all your orders from one centralized place. Achieve real-time synchronization of Meta commerce orders to salesforce orders and manage orders smartly.
Threshold Inventory: Set the threshold to correct figures to avoid overselling across Meta commerce platforms. Automatic updation of product status as out of stock once the threshold limit is reached.
Amplified product visibility: Add recommended and optional attributes to enhance your product listings and drive product discovery. These define the product better and help them reach the target audience faster.
Retain existing feeds: Connect your Meta catalog with the Salesforce B2C Commerce via the app without deleting pre-existing feeds and manage feeds appropriately.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	CedCommerce Facebook & Instagram Shopping for B2C Commerce
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
meta	Not ranked	#5
products and	Not ranked	#9

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

CedCommerce Facebook & Instagram Shopping for B2C Commerce

Unlock social commerce with “Facebook and Instagram Shopping by CedCommerce.” The Salesforce cloud commerce integration helps you with cutting-edge solutions that connect your Meta business with the Salesforce B2C Commerce and helps you streamline your selling operations on the platform. Compatible with Salesforce B2C Commerce, businesses can enjoy this feature-rich and robust integration solution to upscale their multichannel selling on the Meta platforms comfortably. The app is built with features like feed management, platform synchronization, automated product listings, and central order management. The app also supports an enhanced catalog feature that increases product visibility across Facebook and Instagram by defining the additional attributes.

Top keywords

commerce4×3.88%
salesforce3×2.91%
b2c2×1.94%
b2c commerce2×1.94%
facebook2×1.94%
facebook and instagram2×1.94%
instagram2×1.94%
integration2×1.94%
management2×1.94%
meta

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or CedCommerce Facebook & Instagram Shopping for B2C Commerce cheaper?

CedCommerce Facebook & Instagram Shopping for B2C Commerce is the cheaper option — it offers a free plan (freemium). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or CedCommerce Facebook & Instagram Shopping for B2C Commerce?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or CedCommerce Facebook & Instagram Shopping for B2C Commerce?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). CedCommerce Facebook & Instagram Shopping for B2C Commerce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs CedCommerce Facebook & Instagram Shopping for B2C Commerce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

CedCommerce Facebook & Instagram Shopping for B2C Commerce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or CedCommerce Facebook & Instagram Shopping for B2C Commerce cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or CedCommerce Facebook & Instagram Shopping for B2C Commerce?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or CedCommerce Facebook & Instagram Shopping for B2C Commerce?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and CedCommerce Facebook & Instagram Shopping for B2C Commerce?