Talkdesk for vs Host & Manage Video — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Host & Manage Video Calls within Salesforce | Quick Call

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Host & Manage Video Calls within Salesforce \| Quick Call
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Easily host and manage video meetings directly from the Salesforce Utility Bar. Send automated notifications to ensure participants can join effortlessly from any device or platform. Powered by Whereby, offering secure and seamless video conferencing.”251 chars
Description	1127 / 2000 chars56% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Kardia Digital

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Host & Manage Video Calls within Salesforce | Quick Call
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Host & Manage Video Calls within Salesforce \| Quick Call
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Sep 2024

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Host & Manage Video Calls within Salesforce | Quick Call's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Host & Manage Video Calls within Salesforce | Quick Call at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Host & Manage Video Calls within Salesforce | Quick Call's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Host & Manage Video Calls within Salesforce | Quick Call's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Host & Manage Video Calls within Salesforce | Quick Call audit

Listed	April 14, 2016	September 14, 2024

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Host & Manage Video Calls within Salesforce \| Quick Call
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
video calls	Not ranked	#4

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Host & Manage Video Calls within Salesforce | Quick Call

The Video Call Integration for Salesforce enhances communication by embedding video conferencing capabilities directly into Salesforce. This solution allows users to schedule, manage, and conduct video calls without leaving the Salesforce platform, ensuring uninterrupted workflows and access to CRM functionalities. The integration offers a seamless user experience through a custom Lightning component embedded directly in the Salesforce Utility bar. This allows users to easily manage video calls, send invites, initiate calls, and view upcoming meetings without navigating away from their current Salesforce tasks. The solution also provides secure API-based video call management, enabling the creation and deletion of video meeting rooms within Salesforce. Automated invitations and notifications can be sent using predefined email templates, making it easy to notify participants. Robust security features, including external credential storage, ensure safe API communication. For pricing details, contact us directly. Get Started Today! Simplify your communication and collaboration by integrating video call features into your Salesforce workflows, driving productivity and efficiency.

Top keywords

salesforce7×4.43%
video7×4.43%
call3×1.90%
calls3×1.90%
communication3×1.90%
directly3×1.90%
video call3×1.90%
allows2×

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Host & Manage Video Calls within Salesforce | Quick Call cheaper?

Both Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Host & Manage Video Calls within Salesforce | Quick Call offer paid plans only. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid; Host & Manage Video Calls within Salesforce | Quick Call starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Host & Manage Video Calls within Salesforce | Quick Call?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Host & Manage Video Calls within Salesforce | Quick Call?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Host & Manage Video Calls within Salesforce | Quick Call typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Host & Manage Video Calls within Salesforce | Quick Call

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Host & Manage Video Calls within Salesforce | Quick Call

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Host & Manage Video Calls within Salesforce | Quick Call cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Host & Manage Video Calls within Salesforce | Quick Call?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Host & Manage Video Calls within Salesforce | Quick Call?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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