Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Jotform - Powerful forms get it done. typically suits early-stage and growth-mode teams based on its published review base (136 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Jotform - Powerful — Salesforce

Jotform - Powerful forms get it done. vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Jotform - Powerful forms get it done.

4.6·136reviews

Power your Salesforce data collection and lead capture with our no-code form builder, featuring dynamic prefill, e-signatures, custom PDF documents, and more — enhanced with AI agents that automatically create, update, and track records in real time.

salesforcefreemium

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Jotform - Powerful forms get it done.
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Power your Salesforce data collection and lead capture with our no-code form builder, featuring dynamic prefill, e-signatures, custom PDF documents, and more — enhanced with AI agents that automatically create, update, and track records in real time.”250 chars
Description	1127 / 2000 chars56% used	1169 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Jotform Inc.

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Jotform - Powerful forms get it done.
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Jotform - Powerful forms get it done.
Rating	★ 4.7 ★	4.6 ★
Total reviews	★ 699	136
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 6
Review velocity (30d)	—	1 new
Languages	5 supported	1 supported
Listed since	Apr 2016	Aug 2023

AppRanks verdict

Generated from live data on this page

The call

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Jotform - Powerful forms get it done. are evenly matched on rating (4.7★ vs 4.6★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, Jotform - Powerful forms get it done. offers a free tier (freemium) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 136), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Jotform - Powerful forms get it done.'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Jotform - Powerful forms get it done. audit

Listed	April 14, 2016	August 28, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Jotform - Powerful forms get it done.

Build Forms in No Time No coding knowledge required. Simply drag and drop to create your form from scratch or choose from 10,000+ ready-made templates.
Connect Seamlessly with Salesforce Dynamically pre-populate forms with the latest Salesforce data. Your forms automatically sync with Salesforce, keeping your account up to date every time you receive a new submission.
Keep Your Data Secure Data security is a top priority at Jotform. Your data is protected with a 256-bit SSL connection, PCI certification, CCPA compliance, and GDPR compliance — as well as optional HIPAA features and form encryption.
Streamline Document Management Send e-signed documents, uploaded files, and submission PDFs from Jotform directly to Salesforce. Automatically attach files to relevant Salesforce records and manage everything from one centralized location.
Omnichannel AI Conversations Manage conversations across chat, web, and phone with consistent, human-like responses. The agent detects and triggers the right Salesforce actions in real time, with detailed integration logs visible in each conversation.
Lead, Appointment & Ticket Management The Jotform Salesforce Agent uses predefined skills to capture and update leads and opportunities, schedule appointments, and create or resolve support tickets — all in real time on standard or custom Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Jotform - Powerful forms get it done.
agent	#2	#4
ai agent	#1	#10
services automation	#1	#12
with real-time	#3	#11
agents	#5	#12

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Jotform - Powerful forms get it done.
Average rating	4.7 ★ (699)	4.6 ★ (136)
Rating distribution	5— 4— 3— 2— 1—	567% 433% 30% 20% 10%
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+1
Reviews · last 90 days	—	+1

5 latest reviews · each app

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

No reviews yet.

Jotform - Powerful forms get it done.

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Jotform - Powerful forms get it done.

Save time and eliminate busywork with Jotform. Create dynamic forms right from your Salesforce dashboard with Jotform’s intuitive Form Builder. Collect lead information and automatically sync it to Salesforce — no manual entry needed. Instantly share personalized forms prefilled with real-time Salesforce data. Automatically send files, e-signatures, and PDFs from Jotform to Salesforce records for easy management in one place. Detailed transfer logs, error alerts, and diagnostic tools ensure smooth, reliable data flow. Designed for teams using Salesforce as their main CRM, the Jotform Salesforce Agent boosts efficiency through intelligent automation. It connects directly to Service, Experience, and Health Clouds, enabling real-time record creation, updates, and lookups during chat, web, or phone interactions. With predefined skills for lead management, case handling, order tracking, appointment scheduling, and HR support, it helps teams deliver 24/7 assistance and maintain accurate Salesforce data — no manual effort required. With 30+ million users worldwide, Jotform is a trusted global brand that serves all types of industries and organizations.

Top keywords

salesforce7×4.29%
jotform5×3.07%
data3×1.84%
automatically2×1.23%
forms2×1.23%
lead2×1.23%
management2×1.23%
manual2×1.23%

Jotform - Powerful forms get it done. vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Jotform - Powerful forms get it done.

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done. cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done.?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done.?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done.?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Jotform - Powerful forms get it done.?

Jotform - Powerful forms get it done. vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Jotform - Powerful forms get it done.

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done. cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done.?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done.?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Jotform - Powerful forms get it done.?

8. Other comparisons people make

vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

vs Jotform - Powerful forms get it done.

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Jotform - Powerful forms get it done.?