Talkdesk for vs CV Rich Text Area(CV — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs CV Rich Text Area(CV RTA)

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopify

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	CV Rich Text Area(CV RTA)
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“CV Rich Text Area on Activities(CV RTA) App helps users add Rich Text content to Tasks and Events. This component will be available as New Task Log a Call New Event, and on the activities detail page.”202 chars
Description	1127 / 2000 chars56% used	314 / 2000 chars16% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Shopify	Shopify
Developer	Talkdesk	CloudVandana Solutions

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and CV Rich Text Area(CV RTA)
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	CV Rich Text Area(CV RTA)
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	★ Yes
Pricing	paid	freemium
Built for Shopify	—	—
Pricing tiers	1 tier	★ 4 tiers
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	May 2025

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics is the stronger choice for most Salesforce AppExchange merchants — 4.7★ vs CV Rich Text Area(CV RTA)'s 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, CV Rich Text Area(CV RTA) offers a free tier (freemium) while Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CV Rich Text Area(CV RTA)'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics; mid-market and enterprise merchants with specific feature requirements should evaluate both — CV Rich Text Area(CV RTA)'s 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • CV Rich Text Area(CV RTA) audit

Listed	April 14, 2016	May 2, 2025

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	CV Rich Text Area(CV RTA)
contact	#3	Not ranked
chatbot	#58	Not ranked
lead capture	#82	Not ranked

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or CV Rich Text Area(CV RTA) cheaper?

CV Rich Text Area(CV RTA) is the cheaper option — it offers a free plan (freemium). Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or CV Rich Text Area(CV RTA)?

It depends on what you're optimizing for. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics fits better if you prioritize rating consistency; CV Rich Text Area(CV RTA) is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or CV Rich Text Area(CV RTA)?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). CV Rich Text Area(CV RTA) aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs CV Rich Text Area(CV RTA)

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

CV Rich Text Area(CV RTA)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics · 2 changes

CV Rich Text Area(CV RTA) · 2 changes

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or CV Rich Text Area(CV RTA) cheaper?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or CV Rich Text Area(CV RTA)?

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or CV Rich Text Area(CV RTA)?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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